Enterprise Customer Success Manager - Upsell & Retention

Amplience Ltd.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology company seeks a Customer Success Manager to reduce churn and increase revenue through client engagement. The role involves leading customer interactions and understanding their business needs to provide tailored solutions. Candidates should have at least 3 years of relevant experience, strong leadership skills, and the ability to thrive in a fast-paced environment. The company offers competitive benefits, including a pension scheme and flexible working arrangements.

Benefits

Pension Scheme

25 days annual leave

Enhanced maternity and paternity leave

Paid volunteer days

Cycle to Work Scheme

Qualifications

• Minimum 3 years of experience in a similar role.
• Prior experience in e-commerce.
• Strong leadership skills and ability to motivate teams.

Responsibilities

• Ensure high levels of service for assigned customers.
• Act as a contact and escalation point for customers.
• Work with key account directors to close renewals and upsells.

Skills

E-Commerce knowledge

Leadership skills

Strong communication

Customer relationship management

Ability to work under pressure

Job description

A technology company seeks a Customer Success Manager to reduce churn and increase revenue through client engagement. The role involves leading customer interactions and understanding their business needs to provide tailored solutions. Candidates should have at least 3 years of relevant experience, strong leadership skills, and the ability to thrive in a fast-paced environment. The company offers competitive benefits, including a pension scheme and flexible working arrangements.