Enterprise Customer Success Manager

Seesaw; Remote; GBP 50,000 - 65,000; Full time

Job summary

An innovative educational technology company seeks an Enterprise Customer Success Manager in the United Kingdom. The role involves managing key district partnerships, overseeing the renewal and expansion processes, and using data to lead consultative meetings. Candidates must have at least 5 years of experience in customer-facing roles and adapt well to change. The position offers a competitive salary ranging from £50,000 to £65,000, emphasizing employee well-being and work-life balance.

Benefits

Flexible vacation policy

Competitive salary

Diversity and inclusion initiatives

Qualifications

• Minimum 5 years of success in a customer-facing position.
• Experience in managing customer relationships throughout the lifecycle.
• Ability to travel up to 25% of the time required.

Responsibilities

• Manage a portfolio of largest district partnerships.
• Own the renewal and expansion process for the portfolio.
• Lead consultative meetings with district stakeholders.

Skills

Customer lifecycle management

Consultative selling

Data analysis

Adaptability

Problem-solving

Education

Background in educational technology or relevant experience

Job description

About Us

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Team

CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more.

Your Role

An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market.

Your Responsibilities

• Manage a portfolio of our largest district partnerships
• Own the renewal and expansion process for your portfolio
• Lead consultative meetings with key district stakeholders using data
• Develop strategy for each account, identifying expansion targets and cancellation risks

Requirements

• Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
• A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position
• A background in educational technology is preferred, or a comparable combination of education and professional experience serving the UK, MENA, and other surrounding regions
• Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment
• Ability to travel up to 25% of the time is required for this role
• Must be located and legally authorized to work in the United Kingdom

Compensation & Benefits

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

The annual base salary range for this position is: £50,000 - £65,000

Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee\'s well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.

Our company participates in E-Verify.