Enterprise Customer Success Architect (AI & Workflows)

You.com; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading AI technology company in the UK is looking for a Customer Success Architect to join their team. In this role, you will serve as the key technical advisor, leading customer onboarding and driving value realization. You'll need a strong background in cloud platforms and APIs, along with excellent interpersonal skills to facilitate workshops and manage projects. This opportunity allows you to work with innovative technology and foster successful customer collaborations.

Benefits

Flexible PTO

Health insurance covering 100% of policyholder

401k program with 3% match

$500 work-from-home stipend

$1,200 annual Health & Wellness Allowance

Qualifications

• Proficiency in cloud platforms, APIs, and workflow solutions.
• Strong understanding of enterprise business processes.
• Exceptional communication and presentation abilities.
• Proven experience in post-sales and customer success roles.

Responsibilities

• Lead technical onboarding to ensure seamless transition.
• Drive adoption and identify value opportunities for customers.
• Educate customer teams on product capabilities.
• Facilitate workshops to align workflows.
• Partner with customers to design workflows and integrations.
• Provide technical expertise during compliance reviews.
• Oversee project timelines and coordinate with teams.
• Act as the voice of the customer to influence product roadmap.
• Build trusted relationships for long-term customer success.

Skills

Technical Expertise

Customer Success Acumen

Professional Skills

Project Management Skills

Tools

Cloud platforms

APIs

Generative AI

Job description

A leading AI technology company in the UK is looking for a Customer Success Architect to join their team. In this role, you will serve as the key technical advisor, leading customer onboarding and driving value realization. You'll need a strong background in cloud platforms and APIs, along with excellent interpersonal skills to facilitate workshops and manage projects. This opportunity allows you to work with innovative technology and foster successful customer collaborations.