Enquiry Counter Officer, Bury (Grade C) - 463

Greater Manchester Police; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional policing authority in Manchester is seeking candidates to offer Enquiry Counter services to the public. The role involves managing inquiries related to crime, accidents, and lost property while maintaining secure access to the building. Candidates should excel in communications, have administrative experience, and be willing to handle difficult situations calmly. This position also requires shift work and potential coverage across various offices. A strong commitment to customer care and a supportive approach to public interactions are essential.

Qualifications

• Experience of working with the public in an advisory environment.
• Prepared to work shifts and cover at different Neighbourhood Enquiry Counter Offices.
• Willingness to attend training for customer care and aggressive situations.

Responsibilities

• Provide Enquiry Counter services to the public.
• Manage lost and found property and check driving documents.
• Maintain secure control of entry and exit to the building.

Skills

Good communication skills

Ability to handle difficult customers

Administration/clerical experience

Competent with Microsoft packages

Job description

In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support.

This is an extremely varied role that deals with a wide range of problems and people. In an average day, you could be faced with many different enquiries including taking reports of crime, road traffic accidents and missing persons. You will be a first point of contact when receiving, releasing and managing lost and found property, checking driving documents and dealing with a range of telephone calls.

You will be responsible for maintaining secure control of entry to and exit from the building.

Having worked with the public in an advisory environment, you should have experience of dealing with difficult customers and the ability to remain calm under pressure. Having good communication and listening skills is essential to this role, together with administration/clerical experience. You should be competent in using computer systems including Microsoft packages and the internet.

You should have attended or be willing to attend once in post, training relating to Aggressive situations and Customer Care.

You should be prepared to work shifts and to provide cover at other Neighbourhood Enquiry Counter Offices as may occasionally be required in conjunction with the mobility management guidelines.

Important Eligibility Criteria Information

• Please note, you must be at least 16 years old to apply
• You will not be appointed until you are at least 16 years old
• You must have at least 3 years residency in the UK to apply

Important Information Before You Commence an Application

You may require the following detail to complete this application form:

• National Insurance Number
• Identification Detail e.g. passport
• Address information
• Full employment history including dates and any qualifications you may have attained
• Tattoos - you will also be requested to provide photos and describe any tattoos you have

Required Documents

You may require the following documents to complete this application form or these may be requested during the selection process:

• A Passport style photograph
• A copy of your photo card driving licence
• A copy of your paper driving licence counterpart (Northern Ireland only)
• A copy of your Passport or birth certificate
• Copies of your qualifications relating to English and Maths (only)
• Clear, colour photos of all tattoos
• Formal translation from a reputable source for any foreign language or symbol tattoos
• Any paperwork relating to discharged debts, CCJ, bankruptcy etc
• Deed poll certificate for any name changes

Important Information Before You Commence an Application for ALL Applicants

The application system only remains active on a single page for a period of 60 minutes.

Please ensure you allow time to complete your application fully as incomplete pages do not save.

Eligibility and Equality

To be eligible to apply for a police staff role in GMP, you need to demonstrate that you have the appropriate right to work in the UK and to carry out the hours or type of work that you are applying for.

Due to the Equality Act (2010) the sickness will not be checked until the conditional offer stage of the recruitment process and therefore candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices.

The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/or the working environment providing it is possible to do so.

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process. Please contact GMP Recruitment [e-mail]

As an equal opportunities’ employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join GMP.

Policing values are enshrined in the Ethical Policing Principles (a copy of which is attached).

The portal to upload Tattoos should not be used to upload CV’s or Expressions of Interest if you do this your application will not be included in the recruitment process.

Apprentices; you must be in the last 6 months of your apprenticeship to be eligible to apply for this role.