Enquires, Advice and Guidance Adviser (EAG)

Plumpton College; Plumpton; On-site; Full time

Job summary

A leading educational institution in Plumpton seeks an Enquiries, Advice, and Guidance Adviser to deliver exceptional customer service to prospective students. The role involves answering enquiries, providing information on admissions, and supporting the admissions team. Ideal candidates will have experience in high-volume customer service and strong IT skills. Join a committed team dedicated to education and personal development.

Benefits

Competitive salary

Annual leave allowance

Membership in Local Government Pension Scheme

Access to Continuous Professional Development

Free onsite parking

Discounted courses

Free eye tests

Cycle-to-work scheme

Free gym access

Qualifications

• Experience in a customer service environment.
• Ability to meet deadlines in a fast-paced environment.
• Proficient in IT including Microsoft Office.

Responsibilities

• Answer enquiries in person, by phone, and online.
• Provide details on admissions and fees.
• Support admissions and ensure a smooth applicant journey.
• Attend college events as an ambassador.

Skills

High-volume customer service experience

Strong organizational skills

IT proficiency

Flexible work approach

Tools

Microsoft Office

Database management

Job description

Overview

Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You'll guide prospective students and provide accurate, friendly, and timely information about our college offerings.

Responsibilities

• Answer enquiries across multiple platforms - in person, by phone, and online.
• Provide detailed information on admissions, fees, and available courses.
• Support our admissions team, ensuring applicants experience a smooth journey through our processes.
• Collaborate with internal teams and attend college events as our ambassador.

What You'll Need

• Experience in high-volume customer service.
• Strong organizational skills with the ability to meet deadlines in a fast-paced environment.
• IT proficiency, including Microsoft Office and database management.
• Flexible work approach, including occasional evenings and weekends.

Why Plumpton College?

Join a college that's ambitious, supportive, and dedicated to excellence in everything we do.

Benefits

• A competitive salary, up to 26 days annual leave + bank holidays (pro rata), up to 5 efficiency days at Christmas
• Membership in the Local Government Pension Scheme
• Access to Continuous Professional Development opportunities
• TOTUM card
• Free onsite parking
• Discounted Plumpton wine and staff discounts on Plumpton courses
• Free eye tests
• Cycle-to-work scheme
• Free use of our onsite gym

Be part of an exciting phase in our growth, working alongside over 5,000 students, great facilities, and a team committed to continuous improvement. If you're ambitious, progressive, and passionate about education, you'll fit right in with our vibrant community. We are dedicated to making a positive impact on the next generation—and we want YOU to be part of that journey!

Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis. Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.

We reserve the right to call candidates to interview/withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible - apply now and become a part of our success story!

Reference

Please note we are unable to offer Visa sponsorship for our roles.

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest. If you would like to hear about interim and/or permanent roles being handled by AoC Recruitment, please send your CV to the email address on the AoC Jobs site and a member of the team will be in touch.