Engineering Technical Support

Berkeley Square IT; Leicester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading tech firm in Leicester is seeking a 2nd line support technical engineer to join their team. This hybrid role involves installation and support of technical hardware, user training, and application maintenance. Candidates should have strong knowledge of Windows Operating systems and computer networks. SC clearance is required for application. Apply with your CV for an immediate interview opportunity.

Qualifications

• Strong understanding of Windows Operating systems.
• Knowledge of computer networks TCP/IP and Internet connectivity.
• Familiarity with Virtual Server environments VMWARE.

Responsibilities

• Installation, upgrading, and support of technical hardware and software.
• Train users on the usage of applications and technical systems.
• Conduct application support including bug fixing and issue investigation.
• Maintain and modify existing applications per user requests.
• Prepare documentation including user requirements and manuals.

Skills

Understanding of Windows Operating systems

Working knowledge of computer networks TCP/IP

Knowledge of Virtual Server environments VMWARE

Job description

Overview

Hours: Hybrid - 2 days on-site

Seeking a 2nd line support technical engineer to step into an exciting role at an interesting company.

Role Summary

This department is in charge of coming up with cool engineering solutions, both strategic and tactical, to handle tricky operational problems and stay on top of all those tech challenges related to serious and organized crime in the UK.

They're the ones who bring out the big guns, helping out with live operations and giving the tools they need for 21st-century law enforcement.

Responsibilities

On top of all that, the support team is the go-to crew when it comes to dreaming up, designing, building, rolling out, and keeping up with the new tech gear that this company needs.

• Installation, upgrading, and support of technical hardware, operating systems, software, and peripherals.
• Train user(s) on the usage of applications and technical systems as required.
• Conduct application support - (Bug Fixing) to include investigation and analysis of application issues, replicate issues on test systems, and investigate database and/or code to identify faults and produce/test proposed solutions.
• Maintenance (Upgrades): Maintain currency with technological advancements and user requirements update, repair, modify, and expand existing applications as per user requests.
• Prepare and draft documentation to include User requirements, Application Design, SRDs, RFCs, and User manuals.

Skills & Experience

• A very good understanding of Windows Operating systems
• A good working knowledge of computer networks TCP/IP and Internet connectivity
• A good knowledge of Virtual Server environments VMWARE, Physical Servers, installation and configuration

If this fantastic opportunity resonates with you and you would like to get booked for an immediate telephone interview. Apply today with a copy of your CV

Disclosure: PLEASE NOTE THAT ONLY APPLICANTS THAT HAVE SC CLEARANCE ARE ELIGIBLE FOR APPLICATION.