Engineering Service Scheduler | First-Time Fix Focus

Mitie Group plc.; Wythenshawe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a Scheduler to manage the scheduling of maintenance work for engineering teams. The ideal candidate will possess strong IT skills and the ability to effectively handle multiple tasks under pressure while ensuring compliance with Service Level Agreements. This role involves coordinating internal engineers and subcontractors, making it essential to have experience in service delivery and problem-solving using technology.

Qualifications

• Experience working within a service delivery or contact centre.
• Demonstrates a creative approach to analysing and solving problems.
• Strong IT skills and ability to handle pressure.

Responsibilities

• Manage scheduling of maintenance works for engineers.
• Ensure jobs are attended within specified SLAs.
• Account for parts and materials for each job.

Skills

Experience in service delivery

Strong IT skills

Problem-solving using technology

Ability to work under pressure

Tools

Scheduling software

Job description

A leading facilities management company is seeking a Scheduler to manage the scheduling of maintenance work for engineering teams. The ideal candidate will possess strong IT skills and the ability to effectively handle multiple tasks under pressure while ensuring compliance with Service Level Agreements. This role involves coordinating internal engineers and subcontractors, making it essential to have experience in service delivery and problem-solving using technology.