Engineering Manager - AI-First Support Platform

Intercom; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading AI customer service company in the UK seeks an Engineering Manager to lead a team in enhancing its Support Platform. This role requires strong leadership and technical skills, along with a commitment to customer satisfaction and collaboration. The ideal candidate will have over 3 years of experience managing engineering teams and a background in SaaS environments. This position supports hybrid work with flexible options.

Benefits

Competitive salary and equity

Free weekday lunches and snacks

Pension scheme & match up to 4%

Comprehensive health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme with bike storage

MacBooks and Windows laptops provided when needed

Qualifications

• 3+ years of experience managing software engineering teams that build customer-facing products.
• Strong product mindset and customer empathy.
• Experience working in customer-facing SaaS product environments.

Responsibilities

• Lead a team of engineers building and enhancing core features of the Support Platform.
• Engage with customers to shape product strategy.
• Collaborate with internal functions to align on customer needs.

Skills

Experience managing software engineering teams

Hands-on technical management

Leadership in customer-facing product development

Customer empathy

Ability to use AI tools effectively

Experience in SaaS environments

Collaboration with internal functions

Results-oriented mindset

Job description

A leading AI customer service company in the UK seeks an Engineering Manager to lead a team in enhancing its Support Platform. This role requires strong leadership and technical skills, along with a commitment to customer satisfaction and collaboration. The ideal candidate will have over 3 years of experience managing engineering teams and a background in SaaS environments. This position supports hybrid work with flexible options.