Engagement Manager

Capgemini; Newbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global engineering services firm is seeking an Engagement Manager to oversee complex client projects. This role involves ensuring delivery excellence, client satisfaction, and financial performance. The ideal candidate will have experience in service-based contracts, particularly within telecommunications or technology, and possess strong project management and ITIL skills. The position offers hybrid working options and opportunities for personal growth and development within a diverse and inclusive workplace.

Benefits

Hybrid working

Access to digital learning platforms

Employee networks promoting diversity and inclusion

Qualifications

• Proven track record in delivering service-based contracts.
• Experience in telecommunications or technology sector.
• Ability to manage distributed teams.

Responsibilities

• Lead engagement delivery from start to finish.
• Build strong client relationships and report accurately.
• Manage risks and financial performance throughout projects.

Skills

Project management methodologies

ITIL processes

Client relationship management

Risk management

Communication skills

Financial reporting

Job description

Overview

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box to provide unique R&D and engineering services across all industries. Join us for a career full of opportunities where you can make a difference and where no two days are the same.

Your role

As an Engagement Manager, you will take full ownership of complex client projects that are service based contracts, ensuring delivery excellence, financial performance and client satisfaction. You will manage engagements through their entire lifecycle, from start‑up to close‑down, driving compliance with UK project governance standards and contractual obligations. Your responsibilities include overseeing risk and issue management, financial reporting, invoicing and change control, while motivating teams and maintaining clear communication with stakeholders. You will also identify opportunities for additional business, ensure accurate forecasting and deliver projects on time and within budget, all while meeting or exceeding client expectations.

Responsibilities

• Lead end‑to‑end engagement delivery: governance, risk management, financial control and contract compliance to achieve margin and timeline targets.
• Build strong client relationships, ensuring clear communication, accurate reporting and exceptional service delivery while spotting growth opportunities.
• Drive team performance and project success through effective planning, stakeholder management and adherence to UK UPM and mandatory standards.
• Key Performance Indicators (KPIs): on‑time delivery of project milestones, achievement of SLA/KPI targets, budget adherence and effective cost management, client satisfaction scores and stakeholder feedback, quality and completeness of project documentation.

Your profile

We are looking for an Engagement Manager with a proven track record of delivering complex service‑based contracts end‑to‑end, ideally within the telecommunications or technology sector. You bring expertise in ITIL processes, customer support operations and formal project management methodologies, combined with strong consulting skills and the ability to manage distributed teams across multiple clients and environments.

Qualifications

• Successful delivery of service‑based projects in a B2B environment from inception to completion, meeting cost, time and quality targets.
• Experience in telecoms or wireless environments, with strong ITIL and customer support knowledge.
• Skilled in managing multiple clients, business lines and transformation programmes using formal methodologies.
• Ability to analyse business requirements, manage bids and lead diverse teams across cultures.

What you'll love about working here

• Hybrid working.
• Possibility to work up to 45 days per year from abroad.
• Open access to digital learning platforms.
• Active employee networks promoting diversity, equity and inclusion (OutFront, CapAbility, Women@Capgemini).

Requirements & Notes

• Declare you have a disability and meet the minimum essential criteria for the role – an interview will be offered to all candidates who do so.
• All roles require a level of security clearance; BPSS.
• We encourage you to opt‑in during the application process.
• All roles are based in Newbury.
• You can bring your whole self to work – we build a representative and welcoming environment for everyone.

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. With a heritage of over 55 years, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of business needs.