Engagement Lead

Hearst Communications, Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading media company is seeking a talented Account Manager to develop strategic account plans and drive growth for key clients. Responsibilities include fostering long-term relationships, ensuring client satisfaction, and leading effective team execution. Ideal candidates have strong strategic thinking and relationship-building skills, with a proven ability to enhance client value through effective communication and problem-solving. This is a full-time position based in Greater London with exciting prospects for career growth.

Qualifications

• Experience in strategic consulting, marketing, or digital strategy.
• Proven success in expanding key accounts and cultivating lasting client partnerships.
• Exceptional communication skills with confidence in presentations.

Responsibilities

• Develop and deliver strategic account plans to drive revenue growth.
• Own the health and growth of key accounts, optimizing commercial performance.
• Provide direction to engagement teams during client program execution.

Skills

Strategic thinking

Relationship-building

Commercial acumen

Critical thinking

Problem-solving

Analytical skills

Storytelling

Leadership

Job description

• Become immersed in how to connect marketing and technology solutions to client pain points, bringing in subject matter experts at the right moment to instigate sales motions
• Build trusted, long-term relationships with client stakeholders, positioning iCrossing as a strategic growth partner.
• Map out client business structures and decision-making units to craft and execute effective sales strategies.
• Develop and deliver strategic account plans to drive revenue growth and achieve portfolio targets.
• Own the overall health and growth of key accounts, driving client satisfaction and optimising iCrossing’s commercial performance.
• Connect the dots across iCrossing’s digital disciplines to deliver cohesive, integrated solutions.
• Lead compelling storytelling and client presentations from proposals to Quarterly Business Reviews and performance reviews.
• Oversee day-to-day client program execution, providing direction and guidance to engagement teams.
• Design tailored solutions to client needs and develop staffing plans to support new initiatives and renewals.
• Mentor and grow team talent, fostering a culture of collaboration and excellence.
• Track progress against goals and commitments, providing insights that inform strategic decisions and accelerate success.
• Champion service quality, partnering with capability leads to manage risks and resolve issues effectively

Qualifications

We’re looking for someone who brings a blend of strategic thinking, commercial acumen, and relationship-building skills. You’ll thrive in fast-moving environments, adapt quickly, and inspire others through leadership and collaboration.

You’ll have:

• Sharp critical thinking and a strategic, architectural mindset able to align client objectives with iCrossing’s solutions and capabilities.
• Demonstrated commercial impact, with a track record of driving growth, profitability, and long-term client value.
• Experience in strategic consulting, marketing or digital strategy, underpinned by strong commercial and business acumen.
• Proven success in expanding key accounts and cultivating trusted, enduring client partnerships.
• The ability to bring structure to ambiguity, translating complex challenges into clear, actionable, high-impact solutions.
• Exceptional communication and storytelling skills, with confidence presenting and influencing through PowerPoint or Keynote.
• Strong analytical and problem-solving abilities, combining pragmatic execution with visionary thinking.
• Leadership that inspires action without direct authority, fostering alignment, trust, and collaboration across teams.
• A client-first mindset, anticipating needs, designing solutions, and delivering exceptional experiences.
• A proactive, accountable approach, owning outcomes and driving measurable results.
• Agility and resilience in a fast-paced, evolving environment.
• Determination, creativity, and ingenuity to uncover and deliver the best possible solutions for clients and the business.

Job Info

• Job Identification 2025666
• Job Category Sales and Advertising
• Posting Date 12/17/2025, 01:30 PM
• Job Schedule Full time
• Locations 30 Panton Street, LONDON, LONDON, SW1Y 4AJ, GB The Projects, 8-9 Ship St, Brighton, East Sussex, BN1 1AD, GB