Enforcement Officer

Marston Holdings; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading enforcement services company in England is seeking an Enforcement Officer to liaise with the public regarding clamping and fines. The role involves advising on payment methods, resolving enquiries, and collaborating with agencies like the Police and DVLA. The ideal candidate will possess a Full UK Driving Licence and excellent communication skills, with a focus on customer service. Benefits include competitive pay, training opportunities, and flexible shifts.

Benefits

Competitive rates of pay

Staff benefits

Excellent Reward & Recognition Scheme

Enhanced Maternity & Paternity package

First Class Training & Development Opportunities

Pension Scheme

Full Uniform provided

Competitive days' holiday including bank holiday

Regular overtime

Flexible shift patterns

Qualifications

• Excellent communication skills are essential for advising the public.
• Self-motivated individuals will thrive in this role.
• The ability to work shifts and on own initiative is necessary.

Responsibilities

• Liaises with the public regarding clamping and fines.
• Advises on payment methods and issues regarding enforcement action.
• Works with agencies including Police, DVLA, and VOSA.
• Handles public enquiries about enforcement action.

Skills

Excellent Communication Skills

Customer Focused

Self‑Motivated

Ability to work shifts

Ability to work on own initiative

Education

Full UK Driving Licence

Job description

Responsibilities

Liaises with members of the public and gives advice regarding clamping and fines.

Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.

Works alongside other agencies when required, including Police, DVLA and VOSA.

Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.

Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults to the Manager.

Completes daily reports regarding activities.

Qualifications

• Full UK Driving Licence
• Excellent Communication Skills
• Self‑Motivated
• Customer Focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal but not essential

Company Overview

Here at NSL we are not just the "parking people"; we are market leaders in our industry. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

Benefits

• Competitive rates of pay
• Staff benefits designed to suit you, from discounts on retail shopping travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• First Class Training & Development Opportunities
• Pension Scheme
• Full Uniform provided
• Competitive days' holiday including bank holiday
• Regular overtime [optional]
• Flexible shift patterns