Enforcement Officer

Marston Holdings; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading service provider in enforcement is seeking a DVLA Enforcement Officer in Greater London. Key responsibilities include advising the public on clamping and fines, liaising with agencies, and ensuring enforcement equipment is functional. Ideal candidates will have a Full UK Driving Licence and excellent communication skills. The role offers competitive pay, staff benefits, training opportunities, a pension scheme, and 28 days of holiday including bank holidays.

Benefits

Competitive rates of pay

Discounts on retail shopping

Health and wellbeing benefits

First class training and development opportunities

Pension scheme

Full uniform provided

28 days' holiday including bank holidays

Regular overtime (optional)

Qualifications

• Full UK Driving Licence is required.
• Excellent communication skills to advise the public effectively.
• Ability to work shifts and on own initiative.

Responsibilities

• Liaise with the public about clamping and fines.
• Advise on payment methods related to enforcement actions.
• Work alongside agencies like Police, DVLA, and VOSA.
• Manage enquiries from the public about enforcement actions.
• Ensure that vehicles and enforcement equipment are serviceable.

Skills

Excellent Communication Skills

Customer Focus

Self Motivated

Ability to work shifts

Ability to work on own initiative

Education

Full UK Driving Licence

Job description

DVLA Enforcement Officer

Here at NSL, we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

What does a DVLA Enforcement Officer Do?

• Liaises with members of the public and give advice regarding clamping and fines.
• Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
• Work alongside other agencies, when required including, Police, DVLA and VOSA.
• Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
• Ensures all vehicles and enforcement equipment is serviced and fit for purpose, reporting faults to the Manager.
• Completes daily reports regarding activities

What do you need to be a DVLA Enforcement Officer?

Full UK Driving Licence

Excellent Communication Skills Self Motivated

Customer Focused Ability to work shifts

Ability to work on own initiative Previous experience in a similar role would be ideal but not essential

What’s in it for you?

Competitive rates of pay

Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing Excellent Reward & Recognition Scheme

Enhanced Maternity & Paternity package [subject to eligibility criteria] First Class Training & Development Opportunities

Pension Scheme Full Uniform provided.

28 days’ holiday including bank holidays. Regular overtime [optional]

Flexible Shift Patterns

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon.

We are an equal opportunity employer, which means will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.