Energy Data Client Relations Manager

IMSERV EUROPE LIMITED; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading data collection and metering expert in Milton Keynes seeks a Customer Relationship Manager to develop and maintain customer relationships. The role involves managing customer queries, ensuring service levels are met, and providing necessary information for meter installations and data collection. Ideal candidates will have strong communication skills and a proactive approach to customer service. This position offers an opportunity to contribute significantly to customer satisfaction and retention.

Responsibilities

• Develop and maintain relationships with customers to meet performance standards.
• Be the first point of contact for customer queries and complaints.
• Manage customer expectations and ensure adherence to service lines.
• Ensure all necessary information for installations and data collection is provided.
• Proactively manage customer portfolios for high service levels.

Job description

A leading data collection and metering expert in Milton Keynes seeks a Customer Relationship Manager to develop and maintain customer relationships. The role involves managing customer queries, ensuring service levels are met, and providing necessary information for meter installations and data collection. Ideal candidates will have strong communication skills and a proactive approach to customer service. This position offers an opportunity to contribute significantly to customer satisfaction and retention.