End of Life Care, Memory Making Facilitator (Adult)

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 30,000 - 37,000; Full time

Job summary

A major NHS Trust in the UK is looking for an End-of-Life Care Memory Making Facilitator to support patients and their families during the final stages of life. This role involves coordinating memory-making activities, guiding volunteers, and ensuring compassionate care. Ideal candidates will have strong interpersonal skills and experience in healthcare. Flexible working hours are offered along with a comprehensive benefits package.

Benefits

Flexible working hours

Excellent pension scheme

Discounted gym memberships

Free 24-hours confidential counselling support

Qualifications

• Experience in a healthcare setting is preferred.
• Strong interpersonal skills and ability to work in a team.
• Ability to provide emotional support and comfort to patients and families.

Responsibilities

• Oversee and guide memory-making volunteers.
• Coordinate personalised memory-making activities.
• Advocate for dignity and respect in end-of-life care.

Skills

Compassionate communication

Cultural sensitivity

Empathy

Job description

Overview

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

18 Month Fixed term contract/ secondment opportunity

The End-of-Life Care Memory Making Facilitator plays a key role within the Specialist Palliative and End-of-Life Care Team at NNUH, supporting patients, families, and staff through the process of dying, death, and bereavement. The post-holder provides emotional support and facilitates personalised memory-making, helping to create meaningful legacies during a profoundly difficult time.

As a member of the multidisciplinary hospital-based Specialist Palliative Care Team focusing on End-of-Life Care, this practitioner will act as a resource to other health care professionals in supporting patients and families with memory making at end of life and into bereavement. To assess patients’ needs holistically and provide support at end of life focusing on ‘what matters most’ to them and their support network.

This post may involve participating in weekend and bank holiday working. Hours of working are 9 – 5 (can be flexible)

Responsibilities

• Oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week.
• Provide training to volunteers and contribute to the ongoing development of the service.
• Work closely with the Butterfly Volunteers, the Bereavement Team, Mortuary Services, the Spiritual Healthcare Team, and the Fast Track Team to ensure holistic, compassionate, and seamless care during the final stages of life.
• Coordinate and create personalised memory-making activities such as handprints, keepsakes, and legacy letters, in line with family wishes and hospital policy.
• Work with the End-of-Life Care team to assess patients’ needs and provide memory-making support at end of life and into bereavement.
• Collaborate with ward teams to ensure memory-making is sensitively integrated into end-of-life care planning.
• Ensure all memory-making and legacy work is conducted with consent, respect, and cultural sensitivity.
• Liaise with the N&N Hospitals Charity to develop/grow in-memory and legacy giving activities.
• Serve as a key point of contact for families, ensuring clear, compassionate communication between them and the clinical team.
• Advocate for dignity, respect, and choice in the care of dying patients, supporting Advance Care Planning where appropriate.
• Signpost bereaved families to post-death support services within the Trust and in the community.
• Advocate for patient rights and ensure that care delivered respects the cultural, spiritual, and personal values of the patient and their family.
• Support the End-of-Life care team with Quality Improvement initiatives, including development and implementation of new protocols and care models.

Benefits and Working Arrangements

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Offer direct emotional support to patients in the final days and hours of life, working alongside the multi-disciplinary team.
• Be a calm, compassionate presence for relatives and carers, offering comfort, information, and guidance during the dying process.
• Assist with family presence at the bedside, providing emotional support before, during, and after death.
• Coordinate and create personalised memory-making activities such as handprints, keepsakes, and legacy letters, in line with family wishes and hospital policy.
• Collaborate with ward teams to ensure memory-making is sensitively integrated into end-of-life care planning.
• The postholder will oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week. In addition, the role will involve providing training to volunteers and contributing to the ongoing development of the service.
• To work closely with the Butterfly Volunteers, the bereavement team, the mortuary, the spiritual healthcare team, Fast Track team, medical and nursing staff, multi-disciplinary team, and Heads of Department within the Directorate.
• Ensure all memory-making and legacy work is conducted with consent, respect, and cultural sensitivity.
• Liaise with the N&N Hospitals Charity to develop/grow in-memory and legacy giving activities.
• Serve as a key point of contact for families, ensuring clear, compassionate communication between them and the clinical team.
• Advocate for dignity, respect, and choice in the care of dying patients, supporting Advance Care Planning where appropriate.

Additional Information

We are a large NHS Trust with a diverse workforce and international representation. The advert notes eligibility for skilled worker visa and notes that this position does not meet UKVI requirements for a Skilled Worker Visa.

Please note that this advertised position, which is part of occupation code 2273 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role .

This advert closes on Wednesday 1 Oct 2025