End of Life Care, Memory Making Facilitator (Adult)

Northumbria Healthcare NHS Foundation Trust; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare trust in the UK seeks compassionate individuals to provide emotional support in end-of-life care. Responsibilities include collaborating with multidisciplinary teams, overseeing memory-making activities, and supporting families through sensitive discussions. Ideal candidates will have experience in providing support and advocacy for patient dignity and respect during this important process.

Qualifications

• Experience in providing emotional support to patients and families during end-of-life care.
• Ability to collaborate with multidisciplinary teams.
• Capable of developing personalized memory-making activities.

Responsibilities

• Collaborate with ward teams for memory-making integration.
• Oversee guidance for memory-making volunteers.
• Provide training for volunteers and service development.
• Ensure communication between families and the clinical team.
• Advocate for dignity and respect in end-of-life care.

Skills

Emotional support

Compassion

Training coordination

Job description

Overview

Offer direct emotional support to patients in the final days and hours of life, working alongside the multi-disciplinary team. Be a calm, compassionate presence for relatives and carers, offering comfort, information, and guidance during the dying process. Assist with family presence at the bedside, providing emotional support before, during, and after death. Coordinate and create personalised memory-making activities such as handprints, keepsakes, and legacy letters, in line with family wishes and hospital policy.

Responsibilities

• Collaborate with ward teams to ensure memory-making is sensitively integrated into end-of-life care planning.
• Oversee and guide the memory-making volunteers, ensuring patients and their families have access to this service seven days a week.
• Provide training to volunteers and contribute to the ongoing development of the service.
• Work closely with the Butterfly Volunteers, the bereavement team, the mortuary, the spiritual healthcare team, Fast Track team, medical and nursing staff, multidisciplinary team, and Heads of Department within the Directorate.
• Ensure all memory-making and legacy work is conducted with consent, respect, and cultural sensitivity.
• Liaise with the N&N Hospitals Charity to develop/grow in-memory and legacy giving activities.
• Serve as a key point of contact for families, ensuring clear, compassionate communication between them and the clinical team.
• Advocate for dignity, respect, and choice in the care of dying patients, supporting Advance Care Planning where appropriate.
• Signpost bereaved families to post-death support services within the Trust and in the community.
• Advocacy: Advocate for patient rights and ensure that care delivered respects the cultural, spiritual, and personal values of the patient and their family.
• Quality Improvement: Support the End-of-life care team with initiatives aimed at improving the quality of end-of-life care services, including the development and implementation of new protocols and care models.
• If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
• Please note that this advertised position, which is part of occupation code 2273 does not meet the UKVI eligibility requirements for a Skilled Worker Visa.
• The Trust would not be able to issue a Certificate of Sponsorship for this role.
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