Employment Adviser

Career Choices Dewis Gyrfa Ltd; Birkenhead; On-site; GBP 26,000 - 30,000; Full time

Job summary

A community-oriented organization in Birkenhead is seeking an Employment Adviser to influence and support individuals in their job search. Your role will involve guiding participants through their journey to employment while managing a caseload effectively. Applicants should possess strong customer service skills and be target-driven, with a competitive salary ranging from £26,500 to £29,545. Additional benefits include annual leave, pension contributions, and professional development opportunities.

Benefits

25 days annual leave

Pension - 5% Employee, 5% Employer

Healthcare Cash Plan

Annual Pay Review

Free access to retail discounts

Qualifications

• Experience in a target-driven environment is preferred.
• Good knowledge of the local labour market is essential.
• Basic understanding of self-employment.

Responsibilities

• Guide and support participants to overcome barriers to employment.
• Manage a caseload of participants effectively.
• Develop and execute tailored Action Plans for customers.

Skills

Excellent customer service skills

Target-driven mindset

Motivational advising

Ability to work under pressure

Problem-solving skills

IT literacy

Tools

Microsoft Office

Job description

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future?

Are you looking for an opportunity to make a difference to people’s lives?

If so, then this might be the position for you.

We’re currently recruiting for an Employment Adviser to join our amazing team.

You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.

You'll manage a caseload of participants, guiding their journey to employment, serving as their coach and mentor and being the trusted primary contact to build strong positive relationships, motivate, challenge, encourage and help customers obtain sustainable employment.

Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser.

You will have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision.

However, we aren’t always looking for someone who ticks every single box. We’re looking for someone who can provide first class customer service, driven by our overarching aim to empower lives and improve communities.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future and will also allow us to become better with your unique experiences.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:

• 25 days annual leave, Bank Holidays, Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee, 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits. There’s also the opportunity to progress your career within the Seetec Group.

Interested?

There’s an easy to apply route below to upload your CV. If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland, and internally with our employee owners.

People are at the front, centre and heart of every service we provide and each decision we make.

Location: This is an office‑based role, working in Birkenhead.

Hours: 37 hours a week – Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30 pm.

Key Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Assist customers to fully understand a customer’s personal circumstances, ambitions and goals by facilitating a range of assessments with each individual, using a suite of tools.
• Where required, provide appropriate advice and guidance on the basics of self‑employment and signpost customers to internal self‑employment specialists that can further support customers in respect to self‑employment.
• Co‑produce personalised, tailored Action Plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job‑search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self‑service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market, to source suitable job opportunities.
• Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc.
• Market specific customers to employers.
• Identify the specific recruitment needs of employers and undertake tailored pre‑screens and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers.
• Maintain hard copy and system‑held customer records to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Knowledge to be applied where appropriate during caseload management.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Undertake any other duties, as required, appropriate to the post.

Skills and Experience – Essential

• Good working knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self‑employment.
• Fully IT literate in using a range of Microsoft Office programmes.
• Experience of working in a target‑driven environment.
• Experience of delivering services to meet contractual and quality standards.

Desirable

• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of ‘information, advice & guidance’.
• Full driving licence.
• Proud member of the Disability Confident employer scheme.

Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland, and internally with our employee owners.