Employer Engagement Administrative Officer

Defence Relationship Management; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A government department is seeking an Administrative Officer to manage the processing of Armed Forces Covenant applications and provide essential administrative support. The ideal candidate will have strong computer skills, especially with CRM tools like Salesforce, and excellent time management abilities. This role may require occasional travel within the UK and participation in training and development initiatives. Applications should be submitted by 7 October 2025 via email.

Qualifications

• Strong administrative background with a willingness to learn about the Armed Forces.
• Experience in managing multiple tasks under pressure.
• Ability to quickly adapt to changes and prioritize tasks.

Responsibilities

• Process Armed Forces Covenant applications and manage communications.
• Maintain and update CRM data.
• Provide administrative support for all DRM outputs.
• Participate in training and development opportunities.

Skills

Computer literacy

Microsoft applications (Excel, Word, Outlook, PowerPoint)

Communication and interpersonal skills

Time management skills

Attention to detail

Administrative background

Tools

CRM tool (Salesforce)

Job description

Overview

Based in the Operations team, the Administrative Officer is responsible for general administration required for the delivery of DRM outputs, specifically the processing of Armed Forces Covenant applications and the monitoring of the AFC inbox. The AO is required to directly support the Assistant Director Operations in addition to carrying out administrative work for all DRM outputs. The AO is required to directly support AD Operations in respect of the CRM database as well as for other tasks.

Principal Areas of Accountability, Tasks and Duties

1. Processing Armed Forces Covenant applications
   1. Manage the processing of all new covenant applications.
   2. Communicate with DRM employees and employers on AFC signings to resolve any queries.
   3. Liaise with DRM Research Officer for AFC due diligence checks.
   4. Send Armed Forces Covenant confirmations.
   5. Assist in maintaining gov.uk including publishing successful covenants.
   6. Enter covenant details onto the CRM tool (Salesforce).
   7. Contribute to maintaining and cleaning AFC data on the CRM tool (Salesforce).
   8. Update stakeholders monthly on new signings through the use of dashboards and reports.
2. Staff Management Responsibilities

   None.

3. Budgetary Responsibilities

   None.

4. Success Profile
5. Skills and Qualifications
   1. Be computer literate on appointment and within three months have an understanding of DRM systems (training will be provided):
      1. CRM tool (Salesforce).
   2. Be highly competent, on appointment, in the use of Microsoft applications including Excel, Word, Outlook and PowerPoint.
6. Experience
7. Behaviours
   1. Have the necessary communication and interpersonal skills required to interact with colleagues and external stakeholders.
   2. Have excellent time management skills and attention to detail.
   3. Be able to deliver at pace and act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance.
   4. Should be experienced, honest, reliable and committed, with considerable initiative and the ability to learn quickly.
   5. Be able to contribute to the big picture by remaining alert to emerging issues and trends which might impact your work area.
8. Additional Requirements
   1. Essential
      1. Strong administrative background with a desire to learn more about the Armed Forces.
   2. Desirable
      1. An understanding of the Armed Forces, particularly knowledge of Reserves and Cadets.

This role may require occasional travel within the UK, including attending evening or weekend events to assist in the delivery of DRM outputs.

The job holder is required to participate in all aspects of training and development, as identified in discussions with DRM Chief of Staff, to make use of all relevant opportunities for training that may improve the effectiveness and efficiency of their appointment.

The job holder is to be aware that Health and Safety is the responsibility of all employees and that should ensure that their designated working area complies with statutory requirements in accordance with current H&S legislation.

The job holder is required to comply with the RFCAs’ Code of Conduct and to avoid any conduct which discriminates against colleagues, potential employees or contractors on the grounds of any protected characteristics, as identified by the Equality Act 2010.

Ensure compliance with data protection/freedom of information requirements.

Security clearance checks, appropriate to grade and job role will be undertaken.

The job holder may be requested to undertake additional or other activities of a similar nature to those within this job description, which fall within the capabilities and which are commensurate with the grade.

Application

Applications should be received no later than 23:59 on 7 October 2025, and sent by email to [e-mail] marked Admin Officer.

The shortlist of applicants called for interview will be notified as soon as possible after that date.

Interviews will be held in October with dates to be confirmed.

Applications should comprise:

• A current CV.
• A short covering letter of no more than two sides demonstrating how they meet the essential requirements of this job and why they consider themselves suitable for the position, indicating their interest and motivation to assume this role.

Applications must include a cover letter.