Employee Relations Specialist - Remote

Teleperformance SE; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global service provider is seeking an Employee Relations Specialist to support HR processes across the UK and Republic of Ireland. This role involves advising managers on complex employee relations matters, managing a wide array of casework, and ensuring compliance with employment laws. Candidates should have proven experience in HR or Employee Relations and possess strong communication and influencing skills. The position offers the opportunity to shape ER processes within a dynamic environment.

Benefits

Shaping and influencing employee relations at scale

Qualifications

• Proven experience in an Employee Relations or HR role, particularly with complex casework.
• Strong working knowledge of UK employment laws and regulations.
• Ability to advise and influence managers effectively in various situations.
• Excellent communication skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as first point of contact for managers on employee relations issues.
• Support and manage a variety of employee relations cases.
• Assist with Employment Tribunal activity and related legal processes.
• Contribute to organisational changes and HR policy updates.
• Utilize ER data for continual process improvements.

Skills

UK employment law knowledge

Influencing and negotiation skills

Time management

Written and verbal communication

Empathy and compassion

Education

CIPD qualification or working towards

Job description

We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact.

Responsibilities

• Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice.
• Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues.
• Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation.
• Support the drafting and negotiation of settlement agreements.
• Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE.
• Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal.
• Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice.
• Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working.
• Champion efficient, streamlined, and people-focused ER processes.
• Takes initiative and works independently with confidence.
• Demonstrates compassion and empathy in every interaction.
• Is driven to achieve results and deliver excellence.
• Possesses exceptional influencing and negotiation skills.
• Embodies our company values in everything they do.
• Thrives in a team environment and builds strong relationships.
• Shows resilience, focus, and adaptability under pressure.
• Has the courage to challenge constructively and make sound decisions.
• Communicates clearly and effectively, both verbally and in writing.
• Manages time and priorities efficiently to meet deadlines.

Required Qualifications

• Proven experience working in an Employee Relations or HR role, with exposure to complex casework.
• Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland).
• Confidence advising and influencing managers at all levels.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to manage competing priorities in a fast‑paced environment.

Experience Level (one of the following)

• 2+ years' ER specialist experience in a contact centre environment, or
• 3+ years' ER specialist experience in another fast‑paced industry, or
• 4+ years' HR generalist experience.

Desirable

• CIPD qualification (or working towards).
• Mediation training or accredited mediator status.
• Exposure to Employment Tribunal preparation or early conciliation activity.

Benefits

A chance to shape and influence how employee relations is delivered at scale across the organisation.