Employee Relations Lead - Camden, London

Gail's; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A renowned bakery chain in London is seeking an Employee Relations Lead to oversee ER case management and provide expert advice to managers. The role involves leading complex ER cases, coaching, and ensuring compliance across all ER matters while promoting a fair workplace. You will improve manager capabilities through training and insights from case trends, fostering a positive organizational culture with a focus on trust and legal adherence.

Benefits

Free food and drink when working

50% off food and drink when not working

33 days holiday

Pension Scheme

Discounts and Savings from high-street retailers

24 hour GP service

Cycle to work scheme

Twice yearly pay review

Development programmes for you to RISE with the company

Qualifications

• Strong experience handling complex, high risk ER cases confidently.
• Excellent communication and ability to balance risk with pragmatism.
• Calm and objective in dealing with sensitive issues.

Responsibilities

• Be the trusted ER expert for People Partners and managers.
• Lead complex ER cases from start to finish.
• Coach Chairs through formal hearings to ensure legal outcomes.
• Manage ACAS and Employment Tribunal cases.
• Train and uplift manager capability through workshops.

Skills

Strong ER expertise

Excellent judgment

Coaching mindset

Strong organisation skills

Visible, approachable style

Job description

Job Details Employee Relations Lead - Camden, LondonThe ER Lead will own holistic case management across GAIL's, providing expert advice to Operations Managers, Bakery Managers, Support Office Managers and People Partners. You will also support or play an active role yourself in various ER processes. You will be instrumental in ensuring we maintain a fair, transparent, and legally compliant approach across all ER matters as well as improving the capability of the Operations Teams and Bakery Managers across GAIL's to make better people-related decisions and work more independently as we grow to >

Responsibilities

• Be the trusted ER expert for People Partners and managers, offering clear, commercial advice.
• Lead complex ER cases (grievances, disciplinaries, investigations, performance, sickness and conflict) from start to finish.
• Coach Chairs through formal hearings and ensure fair, consistent and legally sound outcomes.
• Own ER governance : trackers, monthly reporting, case documentation, policy consistency and letter sign off.
• Manage ACAS and Employment Tribunal cases, working closely with our external solicitor.
• Train and uplift manager capability through workshops, ER champions and ongoing coaching.
• Lead DSAR responses and support with data accuracy, compliance and record keeping.
• Drive improvements in policy, process and ways of working using insights from case trends.
• Partner with L&D, Talent, Payroll, People Services and Operations to ensure a joined up, inclusive people experience.
• Champion our values, calling out poor behaviour and modelling excellence in how we treat people.

Qualifications

• Strong ER expertise and experience handling complex, high risk cases confidently.
• Excellent judgment, communication, and the ability to balance risk with pragmatism.
• A coaching mindset and passion for developing manager capability.
• Ability to stay calm, fair and objective when dealing with sensitive issues.
• Strong organisation skills and a love for process, accuracy and great documentation.
• A visible, approachable style that builds trust across all levels.

Benefits

• Free food and drink when working
• 50% off food and drink when not working
• 33 days holiday
• Pension Scheme
• Discounts and Savings from high-street retailers and restaurants
• 24 hour GP service
• Cycle to work scheme
• Twice yearly pay review
• Development programmes for you to RISE with GAIL's