Employee Relations Case Manager

NHS Property Services; Park Central; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A healthcare services provider is looking for a Colleague Relations Case Manager in the Midlands region. This role focuses on providing expert advice in employment law and supporting managers with colleague relations cases while ensuring a positive work environment. The position offers competitive pay, a car allowance, and various benefits, including a generous holiday package and a commitment to employee development. Applicants should have experience in employee relations and be CIPD qualified.

Benefits

27 days holiday

£3,000 car allowance

Hybrid working

SMART pension with employer contribution

Learning and development opportunities

Wellbeing and flexible benefits

Qualifications

• Strong experience in colleague relations and employment law.
• Ability to navigate change and ambiguity effectively.
• Calm and credible demeanor in problem-solving scenarios.

Responsibilities

• Partner with managers to resolve complex colleague relations cases.
• Coach and guide leaders in decision-making.
• Provide clear advice based on employment law.
• Travel across the Midlands to support teams.

Skills

Employment law knowledge

Problem-solving

Empathy

Influencing skills

Coaching

Education

CIPD Level 7

Job description

Join our CIPD Award-Winning People Team as a Colleague Relations Case Manager based in the Midlands Region with weekly travel across the Midlands and occasional overnight stays

At NHS Property Services, we know our people are our greatest asset. Our CIPD award-winning team is leading the way in creating a workplace where everyone feels valued, supported, and empowered to thrive.

We’re looking for a Colleague Relations Case Manager who combines expert knowledge of employment law and employee rights with empathy, sound judgement, and a love of problem-solving. You’ll thrive in times of change and transformation, including complex processes such as TUPE transfers, bringing clarity to the grey and confidence to the unknown. Your ability to build trust through fair and consistent advice will help us navigate organisational change while keeping our people at the heart of everything we do.

What you’ll do :

• Partner and influence managers across the Midlands to resolve complex colleague relations cases.
• Coach and guide leaders to make confident, values-led decisions.
• Provide clear, balanced advice grounded in employment law and best practice.
• Travel regularly, up to 3 times a week, to be a visible, proactive presence supporting our teams.

What we’re looking for :

• Strong ER / CR and employment law experience
• CIPD Level 7 (completed or working towards)
• Calm, credible, and solutions-focused approach
• Comfortable with change, ambiguity, and transformation

What we offer :

• Competitive Salary + 27 days holiday + £3,000 car allowance
• 27 days annual leave + bank holidays (option to buy more)
• Car allowance & hybrid working
• SMART pension (up to 6% employer contribution)
• Learning & development through our Professional Excellence Framework
• Wellbeing and flexible benefits package

An organisation with a purpose…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.