Empathetic Customer Service Advisor — Member Care

Vitality Corporate Services; Stockport; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading corporate services provider in the UK is seeking a Customer Service Adviser for their Member Care division. You will be responsible for providing support to members through inbound calls, especially during challenging times. Candidates must possess empathy, resilience, and strong communication skills. This role offers a starting salary of £27,210, along with a performance-based bonus and a healthy work-life balance with a hybrid working model.

Benefits

25 days holiday plus bank holidays

Option to buy or sell up to 5 days holiday

Performance-based bonus

Qualifications

• Must demonstrate empathy while supporting members through health concerns.
• Resilient and able to handle emotional calls.
• Strong communication skills to provide world-class service.

Responsibilities

• Take inbound calls from customers going through emotional times.
• Be proactive in finding solutions for member queries.
• Support members according to the Customer Charter.

Skills

Empathy

Resilience

Proactive problem-solving

Communication skills

Job description

A leading corporate services provider in the UK is seeking a Customer Service Adviser for their Member Care division. You will be responsible for providing support to members through inbound calls, especially during challenging times. Candidates must possess empathy, resilience, and strong communication skills. This role offers a starting salary of £27,210, along with a performance-based bonus and a healthy work-life balance with a hybrid working model.