Emergency Department Receptionist - Welsh Speaker (24/7)

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 22,000 - 25,000; Part time

Job summary

A major health organization in Wales is looking for an Emergency Department Receptionist/Admin Assistant to join the team at Ysbyty Gwynedd. This permanent, part-time role involves being the first point of contact for patients and families, maintaining high standards of patient care and confidentiality, and working efficiently as part of a multi-disciplinary team. Candidates must have excellent communication skills and be able to speak Welsh to at least Level 3. The position provides varied working hours to cover a 24/7 service.

Qualifications

• Demonstrated English and Mathematics to GCSE level.
• NVQ Level 3 or equivalent in Customer Care.
• Experience in customer service and ideally in NHS.

Responsibilities

• Provide efficient reception and administration in the Emergency Department.
• Maintain confidentiality while dealing with patients and relatives.
• Resolve patient queries effectively and courteously.

Skills

Excellent communication skills

Customer service experience

Ability to work as part of a team

Organisational skills

Ability to speak Welsh to Level 3

Education

GCSE in English and Mathematics or equivalent

NVQ Level 3 in Customer Care or equivalent

AMSPAR Diploma in Medical Reception Level 3 or equivalent

Job description

A major health organization in Wales is looking for an Emergency Department Receptionist/Admin Assistant to join the team at Ysbyty Gwynedd. This permanent, part-time role involves being the first point of contact for patients and families, maintaining high standards of patient care and confidentiality, and working efficiently as part of a multi-disciplinary team. Candidates must have excellent communication skills and be able to speak Welsh to at least Level 3. The position provides varied working hours to cover a 24/7 service.