Emergency Department Receptionist

Stockport NHS Foundation Trust; Stockport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Stockport is seeking a Receptionist for the Emergency Department and Clinical Decisions Unit. Responsibilities include managing telephone queries, communicating with clinical staff, and entering patient data into the system. Candidates should demonstrate effective communication skills and willingness to work shifts. The Trust offers 27-33 days of annual leave plus bank holidays, salary sacrifice schemes, and various financial benefits. This is a vital role in ensuring excellent patient care.

Benefits

Annual leave plus bank holidays

Salary sacrifice schemes

Cycle to work scheme

Salary finance options

Local financial advice

Qualifications

• Demonstrable experience in a similar role preferred.
• Ability to engage effectively with various healthcare professionals.

Responsibilities

• Answer all telephone queries relating to patients.
• Communicate effectively with clinical and non-clinical staff.
• Alert triage nurse of potentially unwell patients.

Skills

Effective communication

Ability to work shift patterns

NHS experience

Knowledge of the Emergency Department

Job description

To provide a general reception service to all personnel who access the Emergency Department and Clinical Decisions Unit. This includes contact with the general public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.

Main duties of the job

• To answer all telephone queries relating to patient's attendance and general advice, re‑directing to the appropriate source where necessary.
• Effective communication between clinical and non‑clinical staff with the trust.
• Responsibility for Patient Care
• To alert the triage nurse of any potentially unwell patients you may have booked into the department.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27‑33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union – for local financial advice

Job responsibilities

To provide a general reception service to all personnel who access the Emergency Department and Clinical Decisions Unit. This includes contact with the general public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.

The post holder will be required to participate in the Departments rota system, which includes nights, weekends and bank holidays. The role requires rotation through the various Departments within the Emergency Department such as ED main Reception, RAU ambulance desk, Clinical Decisions Unit and potentially Paediatrics.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary.

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

• Qualifications or demonstrable experience
• Ability to work shift patterns
• NHS experience
• Knowledge of the Emergency Department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.