Emergency Department Receptionist

Alder Hey Children's Nhs Foundation Trust; Liverpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading children’s hospital in Liverpool is seeking a Reception team member for its busy Emergency Department. The role entails registering patients, managing records, and interacting with a variety of professionals. Candidates should demonstrate good computer skills and the ability to handle pressure. Various shift patterns are available, including nights and weekends.

Qualifications

• Strong communication skills to interact with families and professionals.
• Experience working in a busy customer-facing environment is a plus.
• Ability to manage multiple tasks efficiently in a fast-paced setting.

Responsibilities

• Register patients on arrival to the Emergency Department.
• Manage patient records and complete administration tasks.
• Work with a wide range of professionals and undertake additional tasks.

Skills

Polite manner

Good computer skills

Ability to work under pressure

Job description

Overview

An exciting opportunity has arisen within the Alder Hey Emergency Department to join our Reception team. The Emergency Department at Alder Hey is open 24 hours a day, 7 days a week, 365 days per year and provides accident and emergency care to children from birth to 16 years old to families across Liverpool and beyond. The department looks after over 70,000 patients a year, making this role well suited to someone who thrives on being busy and enjoys working in patient or customer facing roles. The team are often the first point of contact for families when they arrive at Alder Hey and can really make a difference to the families experience when they come.

Responsibilities

• Registering patients on arrival to the Emergency Department.
• Managing patient records and completing administration tasks relating to the patients’ journey, including admissions, discharges or appointment scheduling.
• Work with a wide range of professionals both internally (porters, doctors, nurses, health care assistants, etc) and externally (Police, GPs, Paramedics, etc).
• Undertake additional duties involved in office supply management, answering telephone queries and other administrative tasks as required.

Shift pattern and team context

There are a variety of hours available to suit most circumstances ranging from 10 hours to 30 hours. All successful candidates will be required to work shifts that include days, evenings, nights, weekends and bank holidays, with a rota published at least six weeks in advance. Some shifts will be as the single receptionist, particularly at off-peak times, but always with the clinical Emergency Department team around.

Requirements and desirable qualities

• The department welcomes applications from people who have a polite manner and good computer skills, as well as the ability to work under pressure.
• There is a need to work with a wide range of professionals both internally and externally.

As one of Europe’s biggest and busiest children’s hospitals, Alder Hey Children’s NHS Foundation Trust delivers paediatric services and specialist care across multiple sites and clinics. We are committed to providing high-quality, patient-centered care and supporting families throughout their child’s journey.