EMEA Support Engineering Lead — Remote

Fingerprint; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company is seeking an experienced Support Engineer Team Lead, primarily located in the UK, to manage and mentor a global team. The ideal candidate will have 5-8 years of technical support experience in a SaaS environment and possess strong JavaScript expertise. Responsibilities include leading the team, driving performance, and ensuring operational excellence. This full-time role offers the opportunity for remote work within EMEA and requires excellent communication and leadership skills.

Qualifications

• 5-8 years of technical support experience in a SaaS environment.
• Experience managing global technical support teams in EMEA, APAC, and North America.
• Strong JavaScript debugging skills, knowledge of SQL preferred.

Responsibilities

• Lead and mentor a global team of Support Engineers.
• Act as a senior escalation point for complex customer issues.
• Ensure SLAs and resolution targets are met.

Skills

Technical support experience

JavaScript expertise

Communication skills

Leadership experience

Operational mindset

Tools

Zendesk

Jira

Job description

A leading tech company is seeking an experienced Support Engineer Team Lead, primarily located in the UK, to manage and mentor a global team. The ideal candidate will have 5-8 years of technical support experience in a SaaS environment and possess strong JavaScript expertise. Responsibilities include leading the team, driving performance, and ensuring operational excellence. This full-time role offers the opportunity for remote work within EMEA and requires excellent communication and leadership skills.