EMEA Remote CSM - SaaS Growth & Advocacy

Themis Solutions; Greater London; Hybrid; GBP 50,000 - 68,000; Full time

Job summary

A leading legal tech company is seeking a Customer Success Manager EMEA to enhance client engagement and satisfaction. This role, based in Greater London, requires excellent relationship management and communication skills to support high-value accounts. Candidates should have at least 3 years of customer-facing experience in a B2B environment. The position offers a hybrid work model and competitive salary, along with a commitment to diversity and inclusion.

Benefits

Health benefits

Flexible time off

RRSP matching

Qualifications

• Minimum 3 years experience as a Customer Success Manager or related role.
• Strong communication and relationship building skills.
• Ability to prioritize and multi-task efficiently under ambiguity.

Responsibilities

• Manage and nurture a portfolio of high-value accounts.
• Drive customer engagement and satisfaction.
• Conduct regular business reviews with customers.

Skills

Communication skills

Relationship management

B2B sales instincts

Data-driven strategies

Problem-solving

Education

3 years in a customer-facing role

Experience in B2B / Enterprise SaaS

Tools

Salesforce

API-driven applications

Job description

A leading legal tech company is seeking a Customer Success Manager EMEA to enhance client engagement and satisfaction. This role, based in Greater London, requires excellent relationship management and communication skills to support high-value accounts. Candidates should have at least 3 years of customer-facing experience in a B2B environment. The position offers a hybrid work model and competitive salary, along with a commitment to diversity and inclusion.