EMEA Dynamics Support Delivery Lead

Annata; Sheffield; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global software vendor is seeking a Support Delivery Lead in Sheffield to manage and support Microsoft Dynamics solutions for clients. This role involves addressing support tickets, engaging with customers for regular updates, and ensuring adherence to service level agreements. The ideal candidate has extensive experience with Microsoft Dynamics 365, is proficient in problem-solving, and excels in communication. If you are proactive and customer-oriented, we'd like to hear from you.

Benefits

Diverse workplace

Work/life balance initiatives

Qualifications

• 5 years of experience with Microsoft Dynamics 365 F&O or CE in a support environment.
• Ability to manage multiple issues and escalations under pressure.
• Strong communication skills to convey technical concepts clearly.

Responsibilities

• Provide functional support to partners and customers, resolving issues efficiently.
• Maintain strong relationships with customers through regular communication.
• Ensure timely resolution of support tickets within agreed SLAs.

Skills

Microsoft Dynamics 365 Experience

Issue Management

Problem-Solving

Organizational Skills

Communication Skills

Customer Service Excellence

Support Tools Proficiency

Documentation Skills

Relationship Building

Cross-Functional Collaboration

Time Management

Reporting Skills

Education

Bachelor's Degree in Computer Science

Tools

Microsoft SQL Server Management Studio

Microsoft Azure DevOps

Job description

A leading global software vendor is seeking a Support Delivery Lead in Sheffield to manage and support Microsoft Dynamics solutions for clients. This role involves addressing support tickets, engaging with customers for regular updates, and ensuring adherence to service level agreements. The ideal candidate has extensive experience with Microsoft Dynamics 365, is proficient in problem-solving, and excels in communication. If you are proactive and customer-oriented, we'd like to hear from you.