EMEA Customer Quality Manager

McCormick & Company; Aylesbury; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading food quality company is seeking an EMEA Customer Quality Manager to lead quality relations across the EMEA region. The role involves ensuring customer quality strategies meet expectations, managing customer audits, and participating in various projects. Ideal candidates will have a degree in Food Science, experience in the food industry, and strong leadership skills. Language proficiency in French is a plus.

Qualifications

• Minimum Degree in Food Science/Food Technology (or equivalent).
• Experience in food industry with Quality Assurance and Food Safety Systems expertise.
• Leadership experience in the food industry in a Quality Management role.
• Customer management experience with major industrial and/or retail customers.
• Ability to communicate complex information to multidisciplinary stakeholders.
• Experience of working with different cultures.
• Demonstrated project/programme management experience.
• Aptitude for establishing and maintaining relationships with key stakeholders.
• Demonstrated strengths in Problem Solving and Data Analysis.
• French language - nice to have.

Responsibilities

• Quality Lead for all assigned customers across EMEA.
• Represents the Quality & Regulatory function in customer-related meetings.
• Drive excellence in technical partnership.
• Development of Customer Quality strategy for assigned customers.
• Ensure agreed customer quality strategic agenda is delivered.
• Amplify customer-centricity and share best practices.
• Accountable for customer quality governance in EMEA.
• Support for local/regional/global incidents related to assigned customers.
• Participates in commercialization and business critical growth projects.

Skills

Quality Assurance

Food Safety Systems

Problem Solving

Data Analysis

Education

Degree in Food Science/Food Technology (or equivalent)

Job description

Job Description

EMEA Customer Quality Manager — Location: Peterborough

• Quality Lead for all assigned customers across EMEA Flavour Solutions. Accountability for the management of the customer quality relationships – liaising and working with relevant internal and external stakeholders as required.
• Represents the Quality & Regulatory function in customer-related meetings as appropriate both internally and externally (at various levels).
• Drive excellence in technical partnership.
• Development of the Customer Quality strategy for assigned customers in conjunction with cross-functional partners.
• Prime accountability to ensure agreed customer quality strategic agenda and customer needs are delivered through McCormick sites, Quality & Regulatory function and/or cross-functional teams, leading or facilitating projects, influencing and driving change as appropriate to achieve results.
• Amplify customer centricity:- Focus on communication, education and effective sharing of best practices and learnings across EMEA teams as appropriate to drive a shared commitment to customer quality, engagement, excellence and continuous improvement.
• Accountable for the customer quality governance in EMEA – including processes and procedures for customer quality management, reporting routines/ scorecards, customer audit/ approval needs, regular reviews, technical support for other functions, and continuous improvement.
• Incident management – supports local/regional/global incidents related to assigned customers, following both internal and customer processes. (Provides consultation and/or escalation as appropriate in addition to customer communication & management workstream).
• Actively participates in commercialization, business critical/ growth projects, CCI, de-risking and continuous improvement activities.

Candidate Profile

• Minimum Degree in Food Science/Food Technology (or equivalent)
• Experience in food industry with Quality Assurance and Food Safety Systems expertise.
• Leadership experience in the food industry in a Quality Management role.
• Customer management experience (major industrial and/or retail customers).
• Ability to communicate written and verbal complex information to multidisciplinary stakeholders
• Experience of working with different cultures and levels of understanding.
• Demonstrated, end to end project/ programme management experience
• Aptitude for identifying, establishing, and maintaining relationships with key stakeholders.
• Have demonstrated strengths in the following areas: Problem Solving; Data Analysis; Ability to manage multiple priorities; Self-managed excellence.
• French language - nice to have

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.