EMEA Alliance Director

CBRE; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

A global facilities management firm is seeking an EMEA Alliance Director in London. The role involves managing a global account and driving growth while acting as a trusted advisor. Candidates should have extensive experience in Facilities Management and a proven track record in managing customer accounts across regions. Strong leadership, strategic planning, and relationship management skills are essential. This position offers significant responsibility in maximizing operational delivery and client satisfaction.

Qualifications

• Extensive experience in Facilities Management and Engineering Operations.
• Proven capability managing multi-country accounts with large P&L.
• Significant experience in customer account management across regions.

Responsibilities

• Manage the contract relationship and grow business with the client.
• Develop and execute an Account Business Plan to drive profitability.
• Ensure alignment between various departments for operational excellence.

Skills

Facilities Management

Project Management

Customer Relationship Management

Strategic Planning

Multi Country Account Management

Visionary Leadership

Job description

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an EMEA Alliance Director to join our team in London, supporting a global account within our Financial and Professional Services Sector.

The successful candidate will manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. The Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.

Through the development and execution of an Account Business Plan, the Alliance Director will be responsible for the profitable revenue growth and profit targets of the account portfolio. The incumbent is required to develop and foster growth and senior level customer relations as part of developing strategic plans that ultimately improve the client's business, utilizing the full breadth of products and capabilities of GWS.

Key Tasks

P&L, Contract Management and Governance

• Accountable for financial performance of assigned account/s; Indirectly leads the resources to deliver against the contract, managing scope interpretation as required
• Lead the sponsorship essential to deliver against the contract, managing Scope interpretation as required
• Engage executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services

Customer Relationship Management & Development

• Manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client
• Demonstrate credibility and thought leadership, influencing business outcomes
• Manage enterprise wide client relationships at senior levels acting as an extension of the client's executive management team

Strategic Planning & Value Creation

• Support growth of customer's business through the development and execution of an Account Business Plan
• Represent the customers' best interests externally and internally to GWS
• Accommodate, plan, integrate portfolio contraction & expansion ensuring the successful management of scope expansion & renewal activities

Service Delivery Integration and Assurance

• Act as team leader and be responsible for provision of all services that touch customer; manage escalation process
• Maintain effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership
• Manage in a matrix environment and customer business changes that impact service delivery

Leadership

• Direct the account leadership team and may have direct reporting as well as matrix reporting responsibilities

Person Specification

• Extensive experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting.
• Proven capability of managing a multi country account
• Experience of managing a large P&L
• Proven experience as a visionary leader
• High level of personal credibility, customer relationship management, networking and interpersonal skills
• Proven track record in the development & implementation of strategic plans
• Significant experience managing customer accounts across multiple regions

About CBRE Global Workplace Solutions

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.