Elite Experience Planner

Scenic Voyages; Greater London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading travel agency is seeking a Remote Elite Experience Planner to assist clients with vacation planning and bookings. Ideal candidates will have strong customer service experience, travel planning skills, and the ability to work independently. This fully remote role offers a flexible schedule and opportunities for professional development. Join a supportive team dedicated to helping clients explore the world.

Benefits

Fully remote role

Flexible schedule

Supportive team

Professional development opportunities

Qualifications

• Experience in customer service and handling client inquiries.
• Strong travel planning and itinerary management skills.
• Knowledge of destinations and travel trends.
• Problem-solving ability for troubleshooting booking issues.
• Excellent written and verbal communication.
• Ability to work independently in a remote environment.
• Familiarity with booking systems or travel software is a plus.

Responsibilities

• Understand client preferences and provide customized travel recommendations.
• Arrange flights, accommodations, and other travel services.
• Stay current on travel trends and provide knowledgeable guidance.
• Deliver outstanding customer service before and after trips.
• Foster long-term client relationships through dependable support.
• Manage multiple bookings and change coordination.
• Handle itinerary updates, including cancellations and adjustments.

Skills

Customer service experience

Travel planning skills

Knowledge of travel trends

Problem-solving ability

Excellent communication

Independent work capability

Familiarity with booking systems

Job description

Role Overview

This is a full-time remote position for a Remote Elite Experience Planner. In this role, you will assist clients with planning and booking their vacations, managing itineraries, and providing destination information and support. Daily responsibilities include responding to client inquiries, offering travel guidance, and resolving booking-related issues. Staying informed on travel trends and best practices is essential to delivering exceptional service.

Key Responsibilities

• Consult with Clients: Understand client preferences, needs, and budgets to provide customized travel recommendations.
• Plan & Book Travel: Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail.
• Provide Expert Recommendations: Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences.
• Customer Support: Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly.
• Build Relationships: Foster long-term client connections through dependable support and exceptional follow-through.
• Stay Organized: Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM.
• Handle Changes & Cancellations: Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed.

Qualifications

• Experience in customer service and handling client inquiries
• Strong travel planning and itinerary management skills
• Knowledge of destinations and travel trends
• Problem-solving ability for troubleshooting booking issues
• Excellent written and verbal communication
• Ability to work independently in a remote environment
• Familiarity with booking systems or travel software is a plus

Preferred Skills

• Previous experience in customer support or client-facing roles
• Understanding of travel insurance and related services
• Knowledge of international travel requirements (visas, passports, vaccinations)
• Training and certification will be provided

Why Join Us?

• Work from Anywhere: Fully remote role no commute required
• Flexible Schedule: Create a work routine that suits your lifestyle
• Supportive Team: Collaborate with a friendly and encouraging group
• Professional Development: Access training and growth opportunities

How to Apply

Submit your resume showcasing your travel background and/or customer service experience. We look forward to hearing how you can help our clients explore the world