Electronic Gaming Team Leader

The Rank Group; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent gaming company in London is seeking an experienced Electronic Gaming Team Leader to manage the slots and electronic tables. You will lead a capable team, drive performance, and ensure outstanding customer service in a vibrant casino environment. Candidates must possess a valid Personal Functional Licence and have strong leadership and gaming expertise. The role requires flexibility for night shifts and weekends.

Benefits

Hourly pay of £16.31

Share of uncapped tips

10% Night Allowance

Paid breaks

28 days holiday

Pension scheme

Life Insurance

Online learning access

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Qualifications

• Experience in Slots & Electronic Gaming.
• High attention to detail and customer service.
• Ability to lead and motivate a team.

Responsibilities

• Lead and develop a capable electronic gaming team.
• Drive performance of electronic gaming machines.
• Maintain brand standards and deliver excellent customer service.

Skills

Slots & Electronic Gaming expertise

Attention to detail

Customer service skills

Commercial mindset

Team leadership

Education

Valid PFL (Personal Functional Licence)

Job description

Company Description

Grosvenor Casino, The Victoria

Located in the heart of London, The Victoria is Grosvenor Casinos' flagship venue and has been entertaining our valued customers for 60 years. We have enhanced our vision with a recent £15 million refurbishment, solidifying us as the premier gaming venue of choice in the UK for both our customers and team members.

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play - they're community hubs where people can relax, socialize, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £16.31
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional 10% per hour
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Are you experienced in Slots & Electronic Gaming, with a sharp eye for strategy and performance?

Grosvenor Casino The Victoria is looking for a driven and energetic Electronic Gaming Team Leader to elevate our slots and e-tables experience - boosting performance, leading a passionate team, and delivering standout results.

As the team leader, you will:

• Lead, support, and develop a highly capable electronic gaming team
• Maintain brand standards across all electronic products, delivering revenue growth above budget, managing KPI’s and delivering excellent customer service.
• Drive the performance of the electronic gaming machines, proactively driving stakes across slots and e-tables, controlling margin and costs to drive casino profitability.
• Work closely with the Casino Manager Hosting and central electronic support department to ensure slots & e-table games are optimised.

Qualifications

Applicants must have a valid PFL (Personal Functional Licence) issued by the Gambling Commission.

Outside of understanding Slots & E-Gaming machines, you’ll have an extremely high attention to detail and will be able to demonstrate best in class customer service.

Having a commercial mindset will be advantageous and as you’ll be leading a team; you’ll need high empathy and strong core values.

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.