Education Support Assistant

Newcastle University; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

An educational institution in England seeks a motivated individual to provide comprehensive administrative support within the School of Biomedical, Nutritional and Sport Sciences. This role involves responsibilities such as student attendance monitoring, supporting the Learning & Teaching team, and ensuring accurate record maintenance. Candidates should have excellent communication and IT skills, a strong attention to detail, and relevant qualifications. An inclusive workplace committed to diversity is fostered, along with opportunities for professional growth.

Qualifications

• Must be able to maintain flexibility in work plans.
• Must have organizational and interpersonal skills.
• Must communicate clearly orally and in writing.

Responsibilities

• Provide administrative support to learning and teaching.
• Monitor student attendance and maintain records.
• Coordinate student placements and research projects.

Skills

Team collaboration

Attention to detail

Communication skills

Organizational skills

IT skills

Problem-solving

Education

GCSE grades A-C in English Language and Mathematics

Tools

Microsoft Office

Job description

We are looking for a motivated and enthusiastic individual to join our busy learning and teaching professional support service in the School of Biomedical, Nutritional and Sport Sciences. You will work as part of a professional support team providing comprehensive administrative support to this highly rated School with a diverse portfolio of teaching programmes. You will undertake a wide range of administrative work in support of the School Manager, Deputy School Manager and the Learning and Teaching Team Lead. You will be responsible for general duties including reception, purchasing, answering student queries and attendance monitoring.

Key Responsibilities

• To provide administrative support to the learning and teaching function of the School across the full student lifecycle (from registration, through progression to completion)
• Responsible for making amendments to learning and teaching documents as requested by members of the School's Learning and Teaching support team
• Responsible for making updates to appropriate University systems as requested by members of the School's Learning and Teaching support team, including updating teaching materials on University systems and distributing materials to staff and students
• Under guidance, to check and update student data using University systems, ensuring students are appropriately registered for modules as required
• Support the Learning & Teaching Team Leader with student attendance monitoring administration as requested
• To support the receipt and collation of assessment materials from academic colleagues, keeping a record of work sent out for marking and chasing it for return; supporting the data entry of marks into relevant University systems
• To support the organization of practical assessments and assist in setting up examination venues
• To support the administration of processes relating to adjustments required for students with wellbeing issues or personal extenuating circumstances
• To provide support for the arrangement of student placements and maintaining accurate records
• To provide support for the allocation of research projects to students
• To support the secretary to meetings, helping with agenda preparation and circulation
• To provide support for the School's Admissions where required; this can be significant for some programmes
• Any other duties within the scope and general nature of the grade which may be required, including flexibility in working hours, occasional weekend working (approximately two Saturdays per year), and supporting other departments and colleagues as “customers” by following through on their enquiries and requests

Qualifications and Skills

• Keeps fellow team members up to date with progress
• Co‑operates with others in achieving targets
• Takes responsibility for achieving own targets
• Has a positive attitude for doing things better
• Looks for ways to make immediate improvements
• Pays attention to detail
• Strives to deliver high quality results
• Is enthusiastic in getting the job done on time
• Communicates factually correct and gives consistent verbal and non‑verbal messages
• Uses clear and concise language to get the message across to others
• Chooses communication tools appropriately, e.g. selective use of emails and other channels of communication
• Tailors content of communication to the audience, changing style, tone and format appropriately
• Uses face‑to‑face communication regularly
• Can hold the attention of others using appropriate techniques: questioning, rhetorical questions, changing tone and pace of voice and animated style
• Respects the expertise and contribution of others even if own opinion is different
• Shares relevant and useful information with others
• Gets involved in team talks
• Willing to help others and share workloads
• Supportive of team decisions
• Asks others' opinions
• Encourages others to get involved
• Talks about other team members in a positive way
• Respects the value that different views bring to the team
• Shows good organisational and interpersonal skills; demonstrates high levels of accuracy and attention to detail; is a team player and uses own initiative to prioritise workload
• Has working knowledge of relevant systems, equipment, processes and procedures including standard software packages
• Appreciates the standards for the conduct and output of the role
• Can communicate clearly orally and in writing
• Has numeracy skills
• Has good IT skills, i.e. good working knowledge of Microsoft Office software packages
• Is familiar with work priorities and those of colleagues
• Has basic understanding of relevant policies and procedures and their impact on the role
• Can apply relevant health and safety and other university policies and procedures
• Works in a planned and structured way
• Uses own and others’ time effectively
• Sets own priorities in conjunction with team and area objectives
• Plans workload and tasks in a systematic way
• Ensures that all activities are completed on time
• Uses systems and tools to ensure records and audit trails are clear and up to date
• Keeps work systems up to date, neat and tidy
• Ensures that others know how processes and systems work
• Maintains flexibility in work plans to allow for changing circumstances
• Has grades A‑C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications or relevant work experience in this unit or a comparable setting

EEO and Diversity Statement

We are committed to being a fully inclusive university where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, including opportunities for people fleeing violence and persecution.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We value diversity and celebrate, support, and thrive on the contributions of all employees and the communities they represent. We hold a Gold Athena Swan award for good employment practices in gender equality and a Bronze Race Equality Charter for tackling race inequality.