Education Support Advisor – Client & Data Specialist

EDClass; Laughton-en-le-Morthen; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading education services provider in the United Kingdom seeks a Customer Support Advisor based in Laughton-en-le-Morthen. This role requires strong communication and analytical skills to manage customer queries and ensure positive relationships with clients. Applicants should have GCSEs in English and Maths, along with a flexible approach to work. The full-time position offers a salary of £27,000 and involves direct collaboration with schools and education stakeholders.

Qualifications

• Essential to have good time management skills.
• Demonstrate high levels of resilience and dependability in your work.
• Ability to build relationships rooted in mutual respect.

Responsibilities

• Be the first point of contact for schools, parents, and student enquiries.
• Collect and analyse feedback from schools and parents.
• Manage CRM and audit customer accounts.

Skills

Good time management skills

Excellent communication skills

Good problem-solving skills

Ability to use own initiative

High level of dependability

Good data analytical skills

Polite, professional manner

Negotiation skills

Decision making skills

Good team working skills

Education

English and Maths GCSE A*- C, 5 - 9 or equivalent

Safeguarding knowledge and understanding

Confident in using ICT for a range of purposes

Job description

A leading education services provider in the United Kingdom seeks a Customer Support Advisor based in Laughton-en-le-Morthen. This role requires strong communication and analytical skills to manage customer queries and ensure positive relationships with clients. Applicants should have GCSEs in English and Maths, along with a flexible approach to work. The full-time position offers a salary of £27,000 and involves direct collaboration with schools and education stakeholders.