Education ICT Helpdesk Specialist — Windows & M365

Adecco; Gloucester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in the UK is seeking an ICT Help Desk Technician to provide exceptional customer support in education. The role involves frontline technical assistance via phone, remote support, and site visits, ensuring effective solutions to ICT issues. Candidates should have service desk experience, strong IT skills, and familiarity with Windows and M365 products. This full-time position offers an hourly rate of £16.62 with opportunities for growth within a supportive team environment.

Benefits

Stable hourly rate

Opportunities for growth

Supportive team environment

Qualifications

• Experience in a service desk environment, preferably in the education sector.
• Strong IT and numeracy skills, with the ability to navigate software packages confidently.
• Proven ability to prioritise workloads under pressure while maintaining a high standard of service.

Responsibilities

• Deliver first‑line remote support to assist users with their ICT needs.
• Utilise remote support tools to diagnose and resolve issues efficiently.
• Provide service desk support while prioritising workloads.

Skills

Experience in a service desk environment

Strong IT and numeracy skills

Excellent interpersonal and communication skills

Familiarity with Connectwise Manage

Tools

Windows Operating Systems

M365 products

Connectwise Manage

Job description

A local government authority in the UK is seeking an ICT Help Desk Technician to provide exceptional customer support in education. The role involves frontline technical assistance via phone, remote support, and site visits, ensuring effective solutions to ICT issues. Candidates should have service desk experience, strong IT skills, and familiarity with Windows and M365 products. This full-time position offers an hourly rate of £16.62 with opportunities for growth within a supportive team environment.