Ecommerce Executive

Experian Group; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A data and technology company in Greater London seeks an eCommerce Executive for a 12-month contract. This role involves managing website content and customer journeys to enhance user experience and promote engagement. Responsibilities include A/B testing and collaborating with various teams to optimize digital strategies. Ideal candidates should have experience in eCommerce roles, analytics tools proficiency, and understanding of customer journey optimization. The company offers a competitive compensation package and hybrid working opportunities.

Benefits

Discretionary bonus

Bupa healthcare

Pension scheme

25 days annual leave plus bank holidays

Volunteering days

Qualifications

• Experience in an eCommerce or website management role.
• Proficiency with analytics tools to measure performance.
• Ability to manage A/B testing and improve conversion rates.

Responsibilities

• Manage customer journeys and content on the website.
• Report on website performance and engagement KPIs.
• Lead the A/B testing roadmap for conversion improvement.

Skills

eCommerce management

customer journey optimisation

analytics tools (e.g., GA4)

A/B testing methodologies

marketing channels understanding

Jira or similar ticket management

Tools

Heatmapping/session replay tools

Optimizely

Hotjar

Job description

We are looking for an eCommerce Executive to join our team on a 12‑month fixed‑term contract to cover maternity leave. You will manage and implement both executional and strategic initiatives on our public‑facing consumer website, experian.co.uk. You will play an important part in optimising the user experience, promoting engagement, and supporting business growth through digital strategies.

Responsibilities

• Help manage important customer journeys across experian.co.uk, handling daily requests for new content production, updating live content, and delivering optimisation tests to improve page performance.
• Provide regular updates and analysis on the performance of webpages and end‑to‑end journeys; report important conversion and engagement KPIs, heatmapping insights, and session replay findings.
• Optimisation Testing: Lead the delivery of the A/B testing roadmap across core paid media journeys. Attend Agile ceremonies (block planning, stand‑ups), define test briefs, manage development tickets, and conclude tests with analysis reports.
• Work with Acquisition, CRM, and Product teams to ensure the entire customer journey (from initial touchpoint to conversion) is seamless, relevant, and optimised. This includes aligning on campaign goals, messaging, and landing page experiences, and sharing insights to improve engagement, education, and conversion across channels.
• Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk.
• Project Management: Partner with the Product team on long‑term enhancements to ensure new features are effectively represented on experian.co.uk.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Experience and Skills

• Experience in an eCommerce or website management role.
• Experience with customer journey optimisation and conversion rate improvement.
• Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools.
• Knowledge of A/B testing methodologies and experience managing test roadmaps.
• Good understanding of different marketing channels (e.g., SEO, Paid Media, CRM) and how they impact website performance.
• Experience using Jira or similar ticket management software.

Desirable

• Basic HTML/CSS knowledge and familiarity with SEO principles and best practices.
• Exposure to tools such as Optimizely, Hotjar, or similar.

Additional Information

Benefits package includes:

• Hybrid working – 2 days a week in the office
• Great compensation package including discretionary bonus
• Core benefits including pension, Bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering… the list goes on. Experian's people first approach is award‑winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affi­mative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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