Ecommerce Executive

Whitbread Plc; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality company in London is seeking an Ecommerce Executive to support the Ecommerce Manager. In this role, you will help optimize digital performance and enhance customer experiences. Responsibilities include monitoring key metrics and assisting with product launches. Ideal candidates will have ecommerce experience, strong analytical abilities, and excellent communication skills.

Qualifications

• Previous experience in an Ecommerce position or similar.
• Proven experience supporting commercial performance and product launches.
• Strong analytical skills in interpreting e-commerce data.

Responsibilities

• Support the Ecommerce Manager in delivering commercial performance.
• Monitor key performance indicators, analyse trends, and report findings.
• Identify friction points in the customer journey and recommend improvements.

Skills

Ecommerce experience

Analytical skills

Communication skills

Stakeholder management

Job description

Job Overview

Here at Whitbread, we are seeking an Ecommerce Executive to join our commercial team. In this role, you'll support the Ecommerce Manager in delivering commercial performance, personalisation, optimisation, and experimentation across a key digital domain. You will also be able to support executing day-to‑day activities that drive revenue, conversion, and customer value, ensuring that our customers have the best digital experience. As an Ecommerce Executive, you will provide a support role to the Ecommerce Manager and be given responsibility for a set of projects and priorities defined and agreed with the Ecommerce Manager. In this support role you will monitor key performance indicators, analyse trends, and report findings to the Ecommerce Manager and relevant stakeholders. As well as this, you will help ensure tagging, tracking, and analytics are implemented correctly, and contribute to the measurement and reporting of domain performance. Alongside the above, you will help identify friction points in the customer journey and make recommendations to better the process for the customers as well as assist the Ecommerce Manager with new product launches.

Key Qualifications

• Previous experience in an Ecommerce position or similar
• Proven experience supporting commercial performance and product launches
• Strong analytical skills, especially in interpreting e-commerce data and performance metrics.
• Understanding of e-commerce, personalisation, optimisation, and experimentation principles.
• Strong communication skills and stakeholder management skills

We Make a Difference

Ready to make an impact?

We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed #10 in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.