ECommerce and Digital Coordinator

Michael Page (UK); Frimley; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking an ECommerce & Digital Coordinator in Frimley. The successful candidate will manage customer service inquiries, maintain the eCommerce platform, and work collaboratively to enhance the digital shopping experience. This permanent role offers a competitive salary of £25,000 to £28,000 and opportunities for professional growth within a supportive team environment.

Benefits

Competitive salary

Permanent role

Opportunities for professional growth

Convenient location

Supportive team environment

Qualifications

• Previous experience in customer service, sales administration, or eCommerce roles.
• Strong problem-solving skills with attention to detail.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Manage customer service enquiries through digital channels.
• Maintain the company's eCommerce platform and ensure accurate product listings.
• Collaborate with internal teams to improve online shopping experience.
• Support digital marketing initiatives to drive online sales.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Collaboration with teams

Website data management

Strong communication skills

Digital tools knowledge

Education

Business or Marketing Degree

Job description

• Work with a globally recognised brand in the leisurewear industry
• Gain hands‑on experience in ecommerce and digital content management

About Our Client

ECommerce & Digital Coordinator, Frimley: The hiring company is a well‑regarded organisation within the retail industry, known for its commitment to providing exceptional customer experiences. As a small‑sized company, they maintain a close‑knit team and a collaborative working environment.

Job Description

ECommerce & Digital Coordinator, Frimley:

• Manage and respond to customer service enquiries through digital channels.
• Assist in maintaining the company's eCommerce platform, ensuring accurate product listings and content updates.
• Collaborate with internal teams to improve the online shopping experience.
• Work closely with customer service, sales and finance teams to ensure success of Ecommerce channels.
• Monitor customer feedback and provide actionable insights to enhance service delivery.
• Support the implementation of digital marketing initiatives to drive online sales.
• Analyse website performance data and suggest improvements.
• Ensure all customer interactions are logged and resolved in a timely manner.
• Stay updated on eCommerce and digital trends within the retail sector.

The Successful Applicant

A successful ECommerce & Digital professional should have:

• Previous experience in customer service, sales administration or eCommerce roles.
• Potentially be a graduate with a Business or Marketing Degree.
• Knowledge of digital tools and platforms commonly used in the retail industry.
• Strong problem‑solving skills and attention to detail.
• Ability to work collaboratively with cross‑functional teams.
• Proficiency in managing and analysing website data.
• Excellent written and verbal communication skills.
• A passion for improving the digital customer experience.

Looking for an office based role (this one is NOT Hybrid) where you have a fun team and lots of people to learn from and help grow your career.

Unfortunately no sponsorship is available for this role and a visa with under 24 months would not be suitable for this permanent position.

What's on Offer

• Competitive salary of £25,000 to £28,000 per year, based on experience.
• Permanent role within a supportive and collaborative work environment.
• Opportunities for professional growth within the retail sector.
• Convenient location in Frimley with accessible transport links.
• A chance to contribute to a growing eCommerce and digital team.

If you're looking to further your career in the retail industry and take on an exciting challenge in Frimley, we encourage you to apply today