Service Engineer (Waste Water)

Universal Business Team; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a dynamic and family-run SME as a Service Engineer in the water industry, covering the South. This role is crucial for maintaining and repairing pump systems while delivering exceptional customer service. You will be part of a vibrant team, responsible for ensuring safety and quality in every task. With a focus on professional development, you will enjoy a supportive environment that fosters growth and innovation. This position offers a competitive salary and various benefits, making it an exciting opportunity for self-motivated individuals with a passion for engineering and customer satisfaction.

Benefits

Overtime paid at Time and a half

On call allowance

Company van

Tools

Mobile phone

Qualifications

• Technical knowledge of water boosting technology and packaged pump stations is essential.
• Experience in pump industry or construction roles required.

Responsibilities

• Install, commission, service, and repair pumps and mechanical equipment.
• Deliver exceptional customer service and maintain safety at all times.

Skills

Mechanical knowledge

Electrical knowledge

Problem-solving skills

Communication skills

IT skills

Education

Confined Space Entry Qualification

CSCS qualification

Emergency First Aid at Work Qualification

Tools

Tools

Company van

Mobile phone

Job description

Description

Location: Covering the South

We are currently seeking a Service Engineer to join a rapidly growing, family-run SME. As a Service Engineer, you will be an integral part of a vibrant team. The company Headquarters is based Gloucester, and they operate within the water industry. You will be covering the south side of the M25 responding to maintenance, repairs and commissioning requests. You must have both Mechanical and Electrical knowledge.

Principal Responsibilities:

• Deliver exceptional customer service through expert product and technical knowledge, reinforcing the brand.
• Install, commission, service, and repair pumps, pump systems, and other mechanical equipment.
• Conduct site visits as scheduled by the service manager, providing detailed reports and recommendations.
• Attend emergency call-outs, performing necessary repairs and communicating effectively with the team.
• Ensure safety at all times, producing robust risk assessments and method statements.
• Maintain professionalism and diligence, prioritizing customer satisfaction and outstanding service.
• Perform routine preventative maintenance on wastewater systems, identifying and addressing faults.
• Produce detailed summaries of work, manage work effectively, and communicate progress with schedulers.
• Keep up to date with company policies and procedures, maintaining vehicle cleanliness and stock levels.
• Participate in the on-call rota to provide out-of-hours cover.

Requirements

• Technical knowledge of water boosting technology and packaged pump stations.
• Experience in the pump industry or construction-related roles.
• Confined Space Entry Qualification.
• Current CSCS qualification.
• Some electrical training.
• Self-motivated with a "can do" attitude and a high standard of workmanship.
• Excellent problem-solving and critical thinking skills.
• Emergency First Aid at Work Qualification.
• Clean driving license.
• Effective communication skills (verbal, written, and email).
• Beneficial IT skills.

Benefits

Salary- £35,000- £45,000

Overtime paid at Time and a half

On call allowance

Company van

Tools

Mobile phone