E-Commerce Merchandiser

Paladone; Shoreham-by-Sea; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading giftware company in Shoreham-by-Sea is seeking an E-Commerce Merchandiser to optimize its global e-commerce portfolio. The role involves product content management, order processing, and inventory management across platforms like Amazon. Candidates should have a minimum of 2 years' experience, strong Excel skills, and an analytical mindset. This position offers a competitive benefits package, including 25 days holiday, flexible working hours, and opportunities for personal growth.

Benefits

25 days holiday plus bank holidays

Flexible start & finish times

Staff discounts

Bonus opportunities

Wellbeing support

Tailored training and funded qualifications

Qualifications

• 2+ years' experience in e-commerce management.
• Must be able to interpret data and spot trends.
• Confident managing workload in a fast-paced environment.

Responsibilities

• Own product setup and compliance across marketplaces.
• Process sales orders and manage administrative tasks.
• Track inventory levels and investigate discrepancies.
• Maintain strong platform compliance and address issues.

Skills

Experience managing Amazon Seller/Vendor Central

Strong Excel skills

Attention to detail

Analytical mindset

Excellent communication skills

Ability to work independently

Experience in e-commerce or logistics

Tools

Microsoft Dynamics NAV

Job description

Full-Time | Permanent | UK-Based (2 days per month in Shoreham-by-Sea HQ)

Ready to own and optimise a global e-commerce portfolio?

Join the brand behind the world's best-loved gifts and take the lead on marketplace growth.

Paladone is a world-leading designer, developer, and distributor of trend-led, sustainable giftware. Our products are stocked by major retailers around the globe from Amazon to key high-street names.

We're looking for an E-Commerce Merchandiser who thrives in a fast-paced, ever-evolving digital environment. You'll play a crucial role in elevating product content, driving conversion, and ensuring our marketplace channels run like clockwork.

What You'll Do

E-Commerce Product & Content Management

• Own end-to-end product setup, accuracy, and compliance across marketplaces including Amazon, Very, TikTok Shop, and more.
• Optimise product listings using performance data, keyword insights, and A/B testing to boost visibility and conversion.
• Maintain and enhance product content in line with brand guidelines.
• Support the Senior E-Commerce Merchandiser on upcoming launches, merchandising plans, and optimisation projects.

Order Processing & Admin

• Process marketplace sales orders and manage administrative tasks via Microsoft Dynamics NAV.
• Oversee weekly/monthly invoicing and work with Finance on order and account reconciliation.
• Monitor sales, inventory, and PO progress, proactively highlighting risks such as stock shortages or delays.
• Manage incident reports, claims, and credit notes to maintain clean account performance.

Inventory & Stock Management

• Track marketplace inventory levels across multiple global 3PL locations.
• Identify replenishment needs and collaborate with internal Planning and 3PL teams to maintain availability.
• Investigate stock discrepancies, stranded inventory, late deliveries, and other logistical challenges.
• Support product reworks and quality investigations in partnership with 3PL and manufacturing teams.

Account Health & Customer Service Support

• Maintain strong platform compliance, ensuring all product data, certifications, and documentation are accurate and up to date.
• Monitor account health, addressing issues or escalations promptly.
• Support customer service with marketplace-related queries and help drive continuous improvement for customer satisfaction.

What You'll Bring

• 2+ years' experience managing Amazon Seller/Vendor Central or similar marketplace platforms.
• Strong Excel skills and experience using ERP systems (Navision advantageous).
• Sharp attention to detail and a passion for accuracy.
• Analytical mindset - able to interpret data, spot trends, and make recommendations.
• Excellent written and verbal communication skills.
• Confident working independently and managing your own workload in a fast-paced environment.
• Experience in e-commerce, merchandising, logistics, or stock/operations (transferable skills welcome).

What we offer in return:

At Paladone, we care about our people and their wellbeing. You'll enjoy 25 days' holiday plus bank holidays, the option to buy or sell extra holiday, flexible start & finish times and hybrid working, an early finish on your birthday, and time off at Christmas.

We offer great perks and rewards, including staff discounts, bonus opportunities, tech and furniture schemes, free parking, retail and legal discounts, and access to financial advice.

Our social culture is second to none - with events like our Sports Day, HK Office Olympics, Christmas Party, and department socials (each team gets £100 per person annually to spend on their own get-togethers).

You'll also have access to wellbeing support including medical time off, eye tests, flu jabs, wellbeing days, EAP and NHS Top-Up plans, plus mental health and financial coaching.

And we'll help you grow with tailored training, funded qualifications, and e-learning via Litmos, and ILM leadership courses.

What is next?

If you are ready to join the Paladone team then click apply and submit your Resume, Covering letter. We aim to respond to all successful applicants within 10 working days.