E-Commerce Executive – Amazon & D2C

Kraft Heinz Company; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global food company is seeking an experienced eCommerce professional in London to manage their Direct-to-Consumer business and support Amazon. Responsibilities include full P&L ownership, driving growth strategies, and collaboration across teams. Candidates should possess exceptional analytical skills and expertise in customer acquisition and retention. The role offers a collaborative culture with flexible working arrangements and competitive benefits including private medical cover and employee discounts on products.

Benefits

Flexible and hybrid working approach

Employee discount on Heinz products

Private medical cover

Qualifications

• Expert in acquisition, conversion, and retention strategies.
• Proven ability to manage complexity across departments.
• Commercially and financially astute.

Responsibilities

• Full P&L ownership for Heinz to Home D2C site.
• Manage commercial and technical partnerships.
• Collaborate with marketing for product innovation.

Skills

Driving growth for direct-to-consumer platforms

Exceptional analytical skills

Communication Skills

Empathy – listening to the customer

Job description

Job Description

We have an amazing opportunity available for a passionate and experienced eCommerce individual to make a difference at Kraft Heinz. The ecommerce channel is a key channel for Kraft Heinz, and we are accelerating our growth by disrupting the market. We are looking for an exceptional individual to look after our Direct-to-Consumer business alongside supporting Amazon. Get ready for a lot of exposure to internal and external stakeholders. Growing our direct-to-consumer business Heinz to Home will be your main responsibility but you will also support fast-growing Amazon account

Key responsibilities:

• Full P&L ownership for Heinz to Home D2C site (revenue, margin, promotional impact, CAC/LTV).
• End-to-end responsibility for acquisition, conversion and retention.
• Manage the commercial and technical partnership with THG (platform roadmap, SLAs).
• Define and own CRM and paid media strategy across the customer lifecycle.
• Collaborate with marketing to drive product and website innovation and creative execution.
• Ensure financial controls and forecasting in partnership with finance; reconcile THG invoices/fees.
• Coordinate cross-functional teams: kitchen (product), digital, internal studio and supply chain.
• Maintain product availability and on-site SKU health with supply chain.
• Drive best-in-class customer satisfaction (CX ownership, returns, complaints).
• Develop and run a test-and-learn program to optimize the funnel and merchandising.
• Support Amazon: content strategy, commercial activities and marketplace tactics.

Qualifications & Experience

• Expert in driving growth for direct-to-consumer platforms, with deep expertise in acquisition, conversion and retention strategies.
• Proven ability to manage complexity across multiple departments and channels.
• Exceptional analytical skills with a strong track record of translating data into actionable insights.
• Commercially and financially astute.
• Creative thinker with a rapid test-and-learn mindset and strong bias for experimentation.

Professional Attributes

• Communication Skills
  • At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent communication skills, to deal with all kinds of different stakeholders.
• Commercial Sense
  • You don’t only want to win; you hate to lose. You’re always seeking for opportunities to expand your business and create more savings, while over delivering your targets.
• Result driven
  • You don’t only focus on your own results, but always do what’s best for the company.
• Empathy – listening to the customer
  • You’re known for your empathy. You listen more and talk less, and therefore truly understand your customer. With that mindset you create commercial chances to optimize the customer experience.
• High pressure
  • You don’t get easily stressed by pressure, on the opposite, a demanding and dynamic environment is what keeps you energized.

What we offer you

• An ambitious employer with an industry-recognised career development pathway
• A meritocratic, pay for performance approach
• A fun, collaborative office culture that celebrates good food and good times with regular events and socials
• An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment
• Flexible and hybrid working approach, including ability to work from abroad
• Family-friendly; market leading parental leave benefits & sponsored nursery scheme
• Employee discount on Heinz products!

Wellbeing

• Private medical cover & Digital GP
• Comprehensive Life Assurance & Group Income Protection
• Exclusive gym discounts & cycle to work scheme
• Premium membership to Calm App
• A variety of amazing sports teams & clubs!
• 3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)

As a Disability Confident employer, we are happy to accommodate any reasonable adjustments you may need during our screening and interview process.

Location(s)

London - The Shard

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.