E-commerce Assistant – 9-Month Maternity Cover, Hybrid

PPG; Batley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global brand in coatings is seeking an E-commerce Assistant for a 9-month maternity cover. The role involves managing online customer queries, supporting digital merchandising, and providing administrative assistance. Candidates should have experience in online customer service and strong administrative skills, with a foundational knowledge of Excel. This position offers flexible hybrid working arrangements with a focus on gaining valuable experience in digital commerce.

Benefits

Flexible hybrid working

Opportunity to work with a global brand

Exposure to digital commerce and retail operations

Qualifications

• Prior experience in online customer service is essential.
• Strong administrative skills with attention to detail are required.
• Basic knowledge of Excel for data entry and formatting.

Responsibilities

• Manage customer queries from online platforms.
• Coordinate customer returns with the warehouse team.
• Raise credits and collections in SAP as required.
• Monitor chargebacks and circulate updates.
• Assist with digital merchandising by uploading assets.

Skills

Online customer service experience

Strong administrative skills

Basic Excel knowledge

Education

GCSEs (or equivalent) in English and Maths

Tools

SAP

Job description

A leading global brand in coatings is seeking an E-commerce Assistant for a 9-month maternity cover. The role involves managing online customer queries, supporting digital merchandising, and providing administrative assistance. Candidates should have experience in online customer service and strong administrative skills, with a foundational knowledge of Excel. This position offers flexible hybrid working arrangements with a focus on gaining valuable experience in digital commerce.