Duty Technician

Experis; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology consultancy in Hursley is seeking a Duty Technician to maintain smooth supply chain processes. Responsibilities include managing technical support incidents, ensuring timely closure of calls, and providing excellent customer service. Ideal candidates should possess strong technical skills and problem-solving abilities. Competitive benefits include a contributory pension scheme and medical cover.

Benefits

Contributory pension scheme

Employee Assistance Program

Medical and Dental cover

22 days holiday + bank holidays

Maternity Pay/Shared Parental leave

Paternity leave

Sick pay

Qualifications

• Detail-oriented individual with strong technical skills.
• Ability to handle various tasks related to inventory management, equipment maintenance, and quality control.

Responsibilities

• Handle incoming technical support incidents and requests.
• Manage personal call queue and provide updates.
• Resolve calls from password resets to complex server queries.
• Work as part of a close-knit team and provide excellent customer service.

Skills

Technical skills

Problem-solving abilities

Understanding of supply chain principles

Job description

Overview

ROLE TITLE: Duty Technician

LOCATION: Hursley

CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance.

We are actively looking to secure a Duty Technician to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose / The Role

The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.

Responsibilities

• To handle incoming technical support incidents, requests and changes.
• Management of personal call queue, ensuring calls are closed in a timely fashion.
• Provide updates and ensure ongoing customer communication is maintained.
• Resolution of calls ranging from simple password resets to complex server queries.
• Escalation of calls to 3rd Line Team as necessary.
• To work as part of a close-knit and highly skilled team of Engineers.
• Provide excellent customer service.
• Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
• Perform software builds/re-builds on PCs and laptops as required.
• Fix hardware faults and install upgrades to client hardware.

Benefits

• Contributory pension scheme
• Employee Assistance Program
• Medical and Dental cover
• 22 days holiday + bank holidays
• Maternity Pay/Shared Parental leave and paternity leave
• Sick pay

Suitable Candidates should submit CVs in the first instance.