Duty Manager - Full time

Fairmont Hotels & Resorts; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Bath is seeking a Duty Manager to oversee operations and ensure a high-quality guest experience. The role involves reporting to the General Manager, managing all aspects of the operation including Food and Beverage, Rooms, and Guest Experience. Candidates should exhibit strong leadership capabilities, be able to handle complex guest situations, and demonstrate awareness of health and safety standards. Shift flexibility is required, including early and late hours.

Responsibilities

• Report directly to the General Manager during their absence.
• Ensure high quality guest experience across all operations.
• Manage shifts according to DM ROTA and business needs.

Skills

Opera Cloud

Leadership

Able to handle complex situations and guest queries

Working under pressure

Dealing with complaints

Managing delayed flights

Assisting other departments as needed

H&S awareness

Fire Marshall and First Aid will be an advantage

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Duty Manager

The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. He/she is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and to guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.

Carry out Duty Management shifts accordingly DM ROTA and business needs.

Additional Information

• 40 Hours per week.
• Shift Times: Early shifts & Late Shifts
• Flexibility: Monday - Sunday
• Salary: To be confirmed

Skills

• Opera Cloud
• Leadership
• Able to handle complex situations and guest queries
• Working under pressure
• Dealing with complaints
• Managing delayed flights
• Assisting other departments as needed
• H&S awareness
• Fire Marshall and First Aid will be an advantage