Duty Manager - Chichester

Baxterstorey; Chichester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A catering service provider in Chichester seeks a dedicated professional to oversee and train catering staff, ensuring high standards in food quality and customer service. Candidates should have leadership experience in hospitality, a passion for food, and excellent organizational skills. The role offers various benefits, including generous holiday leave, training opportunities, and pension plans. Join us and make a positive impact in delivering exceptional catering experiences.

Benefits

28 days holiday inclusive of bank holidays

Birthday additional holiday

3 days volunteering days

3 days grandparent leave

Enhanced maternity leave

Free meals on shift

Bespoke development training

Pension and life insurance

Qualifications

• Previous leadership experience within the hospitality industry.
• Ability to adapt to challenges and a solution-oriented perspective.
• Concise and effective verbal and written communication.

Responsibilities

• Recruit, train, and supervise catering staff.
• Monitor food quality and address customer concerns.
• Coordinate catering logistics and manage inventory.

Skills

Leadership experience

Passion for food and customer service

Team supervision and training

Organizational abilities

Effective communication

Job description

Responsibilities

• Supervision and Training: recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control: monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management: coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service: foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

Qualifications & Experience

• Previous leadership experience within the hospitality industry.
• Have a contagious passion for food and customer service.
• Draws satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.

About BaxterStorey

For almost 20 years, we have created beautiful spaces, exciting menus, and friendly teams in every location—from office, stadium, cathedral, or university—so that each customer can have the hospitality experience they deserve. We need the brightest and best to join us to make this all possible. We will support you to create your hospitality legacy and build a career you are proud of. Our drive and belief in our people means we always strive to supercharge our team's careers.

We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment we have set an ED&I ambition to be recognised for having the most inclusive culture in hospitality.

Benefits

• 28 days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24-week enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.