Duty Manager

Together Travel Co at Lews Castle; Scotland; On-site; GBP 26,000; Full time

Job summary

A leading hospitality operator is seeking a Duty Manager to oversee daily operations at a distinctive venue on the Isle of Lewis. The ideal candidate will have operational management experience in the hospitality industry, with a focus on guest experience and team leadership. Responsibilities include supporting guest services, coordinating events, and ensuring high service standards. This full-time position offers a salary of £26,000 and the chance to work in a supportive environment that values team growth.

Benefits

Permanent employment

Varied role across sectors

Supportive team environment

Qualifications

• Experience in an operational hospitality management or supervisory role.
• A guest focused approach with strong attention to detail.
• Confidence leading teams and supporting staff during service.
• Good organizational skills and the ability to prioritize in a busy environment.
• Commercial awareness and a practical approach to problem solving.

Responsibilities

• Support daily operations across guest services, The Storehouse, housekeeping, and events.
• Act as a visible, hands-on presence during service, ensuring smooth delivery across departments.
• Support and lead team members on shift, setting clear standards and addressing issues.
• Help coordinate events and food and beverage activity as required.
• Ensure high standards of presentation, service, and guest care are maintained.

Skills

Operational hospitality management experience

Guest-focused approach

Leadership skills

Organizational skills

Commercial awareness

Job description

Permanent Full time Salary £26,000

Together Travel Co is recruiting a Duty Manager to support day to day operations at Lews Castle on the Isle of Lewis. This role suits an experienced hospitality professional who enjoys leading teams, maintaining high standards, and delivering a strong guest experience in a unique setting.

The role

• Support daily operations across guest services, The Storehouse, housekeeping, and events.
• Act as a visible, hands on presence during service, ensuring smooth delivery across departments.
• Support and lead team members on shift, setting clear standards and addressing issues calmly and professionally.
• Help coordinate events and food and beverage activity as required.
• Ensure high standards of presentation, service, and guest care are maintained at all times.
• Contribute to the efficient running of the venue, balancing guest experience with commercial awareness.

Working pattern

The role is full time and permanent. Working hours will reflect the operational needs of a busy hospitality venue, including weekends and events. The role is based on site at Lews Castle on the Isle of Lewis.

What we are looking for

• Experience in an operational hospitality management or supervisory role.
• A guest focused approach with strong attention to detail.
• Confidence leading teams and supporting staff during service.
• Good organisational skills and the ability to prioritise in a busy environment.
• Commercial awareness and a practical approach to problem solving.

What is on offer

• Salary of £26,000 per year.
• Permanent employment with an established hospitality and travel operator.
• A varied role across hospitality, retail, housekeeping and events.
• The opportunity to work in one of the Hebrides’ most distinctive venues.
• Supportive team environment with room to grow.

How to apply

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