Duty Manager

The Resident Edinburgh; Easter Howgate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A city centre hotel in Easter Howgate seeks a dedicated Duty Manager to lead the Front of House team. The ideal candidate will deliver exceptional guest experiences and foster personal connections with guests. This role includes ensuring efficient administration at the front desk and emphasizing a commitment to individualized service. The hotel is proud to be a Living Wage Employer, ensuring fair pay for all team members. If you are passionate about hospitality and team success, we invite you to apply.

Benefits

Accredited Living Wage Employer

Team-focused environment

Qualifications

• Experience in hospitality or hotel management.
• Strong commitment to guest service and personalization.
• Ability to lead a team effectively.

Responsibilities

• Lead the Front of House team for exceptional guest experiences.
• Ensure efficient administration at the front desk.
• Nurture personal connections with guests for enhanced satisfaction.

Job description

The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city.

Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction.

We recognise that it is our team members' thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.

We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day's work deserves a fair day's pay.

As our next Duty Manager at The Resident Edinburgh

• You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.

Your role is to lead the Front of House team to efficiently process administration of the front desk task...