Duty Manager

Serco Limited; Aylesbury; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading leisure service provider is seeking a Duty Manager for Stoke Mandeville Stadium. The role involves overseeing daily operations, ensuring safety and customer satisfaction while managing a team. Candidates should have experience in customer service, leadership skills, and hold a National Pool Lifeguard Qualification and First Aid certificate. This position offers excellent benefits including free membership, training opportunities, and a pension scheme, encouraging career progression within a vibrant leisure environment.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Excellent development opportunities

Employer matched pension contribution

Annual leave + public holidays

Life assurance

Qualifications

• Prior experience in leading a team in a customer-facing role.
• Confidence in managing operational processes.
• Ability to handle emergencies effectively.

Responsibilities

• Manage all aspects of facility operations.
• Ensure high standards of service and safety.
• Coordinate and supervise the operational team.

Skills

Customer service skills

Team leadership

Cash handling

Education

National Pool Lifeguard Qualification

First Aid at Work Certificate

Job description

Job title:Duty Manager

Location: Stoke Mandeville Stadium

Job type: Permanent

Working Hours: 40 per week, earlies, days and lates between Monday to Sunday

Salary: £25 to £27k per annum + Excellent Benefits

Here at More Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team -- and right now we are looking to recruit for a Duty Manager to join the centre.

In the role of the Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.

The role will involve a high level of customer interaction with high profile sport's governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities, free leisure membership and excellent benefits.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

The successful candidate will be a passionate and enthusiastic individual who likes the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is essential that you hold a National Pool Lifeguard Qualification and first aid at work certificate.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 21days annual leave + public holidays (Pro rata)
• Life assurance up to 2x base salary
• All Leisure benefits Employee Benefits (moreleisure.com)

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