Duty Coordinator

Surrey County Council; Redhill; On-site; GBP 37,000; Full time

Job summary

A local government authority in Redhill is seeking a Duty Coordinator to manage service delivery and oversee operational procedures, ensuring effective support for individuals. Ideal for a Senior Social Care Assistant looking for career progression, the candidate should possess strong communication and organisational skills, alongside relevant qualifications. The role offers a salary of £36,873 annually with various benefits. Join us in making a positive impact on the community!

Benefits

Option to buy additional annual leave

Local government pension

Carer's leave and volunteering days

Employee Assistance Programme

Wellbeing and lifestyle discounts

Qualifications

• Advanced qualification or significant relevant experience.
• Experience in health or social care setting.
• Knowledge of Care Act and Mental Capacity Act.

Responsibilities

• Lead smooth running of duty function within area team.
• Plan and oversee triage, delegation, and escalation of enquiries.
• Provide strong administrative and business leadership.

Skills

Communication skills

Organisational skills

Negotiation skills

IT tools competence

Education

Advanced vocational qualification at level 4

Minimum of 5 GCSEs or NVQ Level 2

Tools

MS Office

Database management systems

Job description

As Duty Coordinator, you will lead the smooth running of the duty function within your area team, working closely with the manager on duty to ensure effective operations. You will maintain close collaboration with colleagues in the Connect to Community service to guarantee the safe and seamless transfer of individuals who draw on support. A key part of your role will be planning and overseeing the triage, delegation, and escalation of incoming enquiries for both new and existing clients. You will provide strong administrative and business leadership to the duty team, offering advice and guidance to junior colleagues and sharing knowledge across the team. Monitoring and evaluating key performance indicators will be essential to support the team's ongoing development and performance. Flexibility is important, as you may occasionally work within specialist teams or acute hospital settings to meet the operational needs of the wider service. Building effective relationships will be central to your success, as you liaise with internal departments, partner organisations, and service users to deliver high-quality, person-centred support. Finally, you will ensure that statutory duties relating to Safeguarding are discharged effectively and responsibly.

We are seeking an enthusiastic and proactive internal candidate to join us as a Duty Coordinator (PS8). This is an excellent opportunity for someone with a passion for service delivery, team coordination, and making a real difference to the lives of adults in Surrey. This role is ideal for a Senior Social Care Assistant or equivalent looking to take the next step in their career.

Qualification requirements

• Advanced vocational qualification at level 4 or significant on-the-job experience
• Experience in a health or social care setting, with a minimum of 5 GCSEs or NVQ Level 2 (or equivalent).
• Practical knowledge of relevant legislation (e.g., Care Act, Mental Capacity Act) and the ability to apply this in practice.
• Excellent communication, negotiation, and influencing skills.
• Strong organisational skills, with the ability to manage large volumes of work in a fast‑paced environment.
• Competence in IT tools, including MS Office and database management systems.
• A valid UK driving licence and access to a vehicle (reasonable adjustments will be made for individuals with a disability).

Surrey County Council is undergoing Local Government Reorganisation, moving from a two‑tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

The starting salary for this role is £36,873 per annum, working 36 hours per week. As part of the recent C2C and Area Redesign, we are pleased to announce the creation of six permanent posts, which we are now excited to open for internal recruitment.

Benefits

• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment