Dutch Speaking Technical Support Advisor in Trafford Park)

JOBWISE; Altrincham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing digital media company in Altrincham is looking for a Dutch-Speaking Technical Support Advisor. This role involves first point of contact for client support, troubleshooting hardware/software issues, and managing support cases. Candidates should be fluent in Dutch and English with a keen interest in IT and digital technology. The position offers a salary starting from £26,750, 25 days holiday, and opportunities for hybrid working after probation.

Benefits

25 days holiday plus bank holidays

Employer and employee pension contributions

Free on-site parking

Regular social events

Innovative team environment

Qualifications

• Fluent in Dutch and English.
• Interest or basic knowledge in IT or digital technology.
• Previous experience in helpdesk or technical support is a plus.

Responsibilities

• Act as the first point of contact for client support.
• Troubleshoot AV/IT hardware and software issues.
• Manage support cases in ticket management system.
• Provide remote technical support.
• Collaborate with internal teams to resolve issues.
• Maintain customer service records.

Skills

Fluent Dutch language skills (business level)

Strong written and spoken English

Interest in PC hardware, software and digital technology

Excellent communication skills

Customer-focused attitude

Job description

Technical Support Advisor (Dutch-Speaking) - 1st Line Support

Are you fluent in Dutch to business level (and fluent in English) and looking to grow your career in IT or digital technology? This is an excellent opportunity to join a fast-growing digital media business supporting well-known retail and commercial brands across the UK and Europe.

They are now looking for a Dutch-Speaking Technical Support Advisor to join their friendly and expanding support team. This role is perfect for someone with a passion for technology and an interest in building their career in help desk or technical support.

What will you be doing as a Dutch Speaking Technical Support Advisor?

• Acting as the first point of contact for client support calls, offering clear and friendly 1st line assistance
• Troubleshooting AV/IT hardware and software issues and investigating root causes
• Managing support cases within the internal ticket management system
• Providing remote technical support across Windows, Linux, Android and digital display hardware (full training provided)
• Working collaboratively with internal teams and field engineers to resolve issues
• Maintaining accurate records and delivering a consistently high level of customer service

We'd LOVE to hear from you if you have:

• Fluent Dutch language skills (business level - essential)
• Strong written and spoken English
• An interest or foundation-level knowledge of PC hardware, software and digital technology
• A logical, methodical and detail-focused approach to problem-solving
• Excellent communication skills with a friendly, customer-focused attitude
• A desire to build or further a career in IT, technical support or digital media environments
• Previous helpdesk or technical support experience is useful but not essential

What's in it for you as a Dutch Speaking Technical Support Advisor?

• Salary from £26,750 per year (depending on experience)
• 25 days holiday plus bank holidays, with additional accrual over time
• Employer and employee pension contributions
• Free on-site parking
• Regular social events, charity activities and team meet-ups
• A supportive, collaborative and innovative team environment
• Office-based initially with the option to work hybrid once probation is passed

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.