Dunkin Donuts (Team Member)

Las Vegas Petroleum; Birmingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A local food service provider in Birmingham is seeking a team member to deliver excellent customer service and assist in food preparation. Responsibilities include greeting customers, preparing food and beverages, maintaining cleanliness, and handling cash transactions. Ideal candidates will possess strong customer service skills and the ability to work in a fast-paced environment. Previous experience in food service is a plus but not required, and a positive, can-do attitude is essential to succeed in this role.

Qualifications

• Previous experience in food service or customer service preferred but not required.
• A positive attitude and a willingness to learn are essential.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Greet customers with a friendly and positive attitude.
• Prepare food items and beverages according to Dunkin's recipes.
• Clean and sanitize workstations and dining areas.
• Operate the cash register and handle payments accurately.
• Work closely with team members to ensure efficient operations.
• Follow health and safety standards for food handling.

Skills

Excellent customer service skills

Ability to communicate effectively

Ability to multitask

Basic math skills

Education

High school diploma or equivalent

Job description

Key Responsibilities:

1. Customer Service:

• Greet customers with a friendly and positive attitude.
• Take customer orders accurately and efficiently, both in-store and at the drive-thru.
• Address customer inquiries, concerns, and complaints with a helpful and professional approach.
• Serve food and beverages in a timely manner, ensuring they meet Dunkin' Donuts’ quality standards.

2. Food and Beverage Preparation:

• Prepare food items (such as donuts, sandwiches, and baked goods) and beverages (like coffee, iced drinks, and smoothies) according to Dunkin's recipes and standards.
• Operate kitchen equipment (such as fryers, ovens, and coffee machines) safely and efficiently.
• Ensure all food and drinks are presented attractively and are served to customers at the correct temperature.

3. Maintaining Cleanliness:

• Clean and sanitize workstations, food prep areas, and customer dining areas.
• Ensure that the kitchen and dining areas meet health and safety standards.
• Take out the trash and maintain cleanliness throughout the restaurant.
• Regularly restock supplies, including cups, lids, condiments, and napkins.

4. Cash Handling and Register Operations:

• Operate the cash register, handling payments, and providing change accurately.
• Process credit card and mobile app transactions quickly and securely.
• Ensure the register is balanced and handle cash according to company policies.

5. Teamwork and Communication:

• Work closely with other team members to ensure smooth and efficient restaurant operations.
• Communicate clearly with coworkers and management to ensure accurate order fulfillment and customer satisfaction.
• Assist in training new team members and share best practices for food preparation, customer service, and safety.

6. Health and Safety Compliance:

• Follow health and safety standards, including proper food handling and sanitation practices.
• Maintain personal hygiene and adhere to Dunkin' Donuts’ uniform standards.
• Report any safety hazards or maintenance issues to the manager immediately.

7. Other Duties as Assigned:

• Assist with opening and closing tasks, including preparing the store for the day and securing the store at night.
• Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.

Qualifications:

• Experience:
  • Previous experience in food service or customer service is preferred but not required.
  • A positive attitude, enthusiasm, and a willingness to learn.
• Skills:
  • Excellent customer service skills and the ability to communicate effectively.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Basic math skills for handling cash and processing payments.
  • Ability to work as part of a team and collaborate with others.
• Education:
  • High school diploma or equivalent preferred, but not required.
• Physical Requirements:
  • Ability to stand for long periods and perform physical tasks.
  • Ability to lift up to 25 pounds.
  • Ability to work in a fast-paced environment.